Simply, Talk to Your Clients
The Leading Cloud Contact Center Software for Enhanced Customer Engagement in the MENA Region
ZIWO is the leading Cloud Contact Center Solution in the MENA Region. We empower businesses to reach their customers from anywhere with a single interface that drives smarter, more valuable conversations.
Trusted by Leading Brands in the MENA Region
Transforming Customer Experience Across the MENA Region
Cloud-based
High-quality voice
Deployed in minutes
Enjoy crystal clear voice communication locally processed in partnership with local telecom operators and premium international carriers.
Streamline your communications by managing all voice calls and WhatsApp conversations from a single, unified interface. Available in English, Arabic, and French, to boost your productivity and your customer experience.
Connect with your preferred business applications in seconds to instantly enable a unified workflow and better data management. With over 500+ available APIs, ZIWO fits effortlessly into any existing infrastructure.
Streamline operations with ready-to-use workflows and WhatsApp chatbots. Automate tasks, integrate seamlessly with your tools, and enhance customer interactions effortlessly.
ZIWO AI - Smart Automation for Superior CX
Enhance your contact center with advanced AI capabilities that optimize interactions, improve efficiency, and unlock valuable insights.
Conversation Intelligence
Transcribe, summarize, and analyze calls in real time to gain deeper customer insights and improve decision-making.
Smart Call Tagging & Sentiment Analysis
Automatically categorize conversations and detect customer sentiment to enhance service quality and agent performance.
Multilingual Support & Translation
Identify languages instantly, including Arabic, and provide seamless translations for global customer interactions.
Driving Success in Every Industry We Serve
"Committed to delivering memorable dining experiences, Sumo Sushi & Bento partnered with ZIWO which has helped improve customer communication and operational efficiency through its real-time platform and call features."
Top-Rated by Our Users
Features Built for Exceptional Customer Experience
Cloud-Agnostic & Flexible
Robust Security & Compliance with ISO 27001 Certification
Real-Time Analytics & Live Monitoring
>99.99% Uptime Guaranteed
24/7 Local Expert Support
Seamless Omnichannel Customer Experience
Join thousands of businesses transforming customer interactions.
Insights & Resources
Top reads, guides, and much more.
The Voice of Customer (VoC)
What if the customer’s personality, preferences, and interests are not as you think? How will you know something like that? Read about the Voice of Customer and learn how!
Best 5 Call Center Agent Training Methods
Investing time and effort in call center agent training is crucial. It not only equips agents with a strong sense of responsibility but also drives customer loyalty and satisfaction. Discover how in this article!
3 Ideas to Improve Customer Experience
You need innovative ideas to improve customer experience to always align the needs of customers, whether individuals or companies. Learn about them now!
What Is Customer Experience Design?
Customer experience design is the first step toward achieving sales, marketing, and internal operations goals. Read this article to learn how to achieve your business goals through experience design!
What Is a Customer Experience Model?
Are you trying to find the gaps in your business customer experience? That’s the best time to develop the most efficient customer experience model! Learn more!
“What Is Customer Experience Transformation?” Fundamentals of CXT
If you’re wondering, “What is Customer Experience Transformation?” Here's a comprehensive answer that will help you stay ahead of the competition. Explore now!