CALL DETAIL RECORD

Simply. Listen to your clients

What is CDR ?

Call Detail Record (CDR) is simply the practice to capture call details along with actual call recordings within a call center to improve agent productivity and boost customer satisfaction.

CDR Benefits

Agent Compliance

Agent Compliance

Agents are more likely to follow standard operating procedures and stay in compliance with rules & regulations.

Quality Assurance

Quality Assurance

Recorded calls analysis when combined with performance metrics can boost productivity in the call center.

Coaching

Coaching

Recorded calls can be used as real world scenarios for new & existing agent training on how to respond to those situations.

Customer Satisfaction

Customer Satisfaction

Managers can listen to the conversations in question and respond accordingly to improve customer satisfaction.

CDR Features

Download and Share Audio Files

Download & Share Audio Files

Playback Pause Capability

Playback & Pause Capability

Emotion Tracking

Emotion Tracking

Inbound Outbound CDR

 Inbound/Outbound CDR

Detailed Call Flow

Detailed Call Flow

Desktop Mobile Friendly

Desktop & Mobile Friendly

Call Detail Record Demo

Simply. Talk to your clients

Cloud Based Contact Center deployed instantly