CALL DETAIL RECORD
Agents are more likely to follow standard operating procedures and stay in compliance with rules & regulations.
Recorded calls analysis when combined with performance metrics can boost productivity in the call center.
Recorded calls can be used as real world scenarios for new & existing agent training on how to respond to those situations.
Managers can listen to the conversations in question and respond accordingly to improve customer satisfaction.
Download & Share Audio Files
Playback & Pause Capability
Detailed Call Flow
Desktop & Mobile Friendly