Call Tracking: DIGIGEAR

02 - Mar - 2020

CALL TRACKING SOLUTION: BUSINESS CASES

DIGIGEAR

 

ABOUT COMPANY: DIGIGear is an online service that shows you where your phone leads come from. Basically, it’s a tracking solution to show if a lead came from a print ad, an online ad, or another source.

BUSINESS CHALLENGE: As a company that overlooks the marketing needs and ROI of its client’s marketing budget one needs to ensure accurate end-to-end call management and tagging is done in real-time. For this critical business marketing model, one needs to have a robust & advanced backend call center solution.

ZIWO CALL TRACKING SOLUTION: ZIWO offers a complete overview, recordings, and control over your customer service. Fully customizable dashboards and widgets for clean and efficient display of essential information, detailed exportable statistics, and easy access and filtering of call recording for a full 360° view. Directly activated from your app via API, ZIWO call tracking platform will operate seamlessly with all its superpowers such as automize call routing, call recording, and campaign tracking functions providing real-time quality of service analysis.

call tracking solution - digigear

HOW DOES DIGIGEAR WORK:

 

SOLUTION BENEFITS: Ziwo Call tracking feature includes Automize Call Routing & tracking services to effectively track the productivity of a marketing campaign.

COMPANY

  • Full monitoring and recording of the calls
  • Real-time quality of service analysis
  • Dedicated number by product/service
  • No more stolen data

CUSTOMER

  • Protection of personal data
  • Simple and efficient database to track marketing ROI
  • A unique and known number calling

Inbound call tracking software attributes inbound phone calls to their sources. By generating different local and 1-800 numbers for advertisements, locations on a website, and pay-per-click campaigns and keywords, organizations can track which sources are generating the most calls. Further, products often provide advanced call routing and interactive voice response systems to qualify leads and provide more granular reporting. Inbound call tracking products are most frequently used by marketing teams to better measure the success of specific marketing campaigns. Inbound call tracking products integrate with digital analytics and digital advertising tools to include offline conversion in overall funnels. They also integrate with CRM software products to successfully log and track leads.

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