How Ziwo Provides A Simple Solution For Freelance Customer Support
How ZIWO Software provides a simple solution for freelance customer support?
Sparkleyourcar.com is an innovative carwash service based in KSA which provides expert car cleaning on location, and they need simple solutions to keep offering an unprecedented level of service to their clients.
This mobile carwash station saves time, leaves no waste behind and the team will send a picture of the cleaned-up vehicle before leaving.
Of course, to maintain a high quality of service, it is essential to provide reactive support, meanwhile keeping operational costs low. The chosen model was to employ experienced freelancers, working from home, to answer customer requests.
THE SELECTED CONTACT CENTER SOLUTION SHOULD PROVIDE:
- Simple solution and an easy way for contacting clients.
- Agents should need no specific hardware, all they need is the software and they can use it anytime on the go.
- No technical knowledge and minimal training should be required
- Service should be accessible from anywhere for agents and supervisors
- Call quality should be optimal
- Complete monitoring
- A scalable solution to follow the company growth
HOW WELL DOES ZIWO CHECKS ALL THOSE BOXES?
It is easy to set up, use, and manage. It requires a Chrome web browser and a headset, no software to install, no hardware to maintain. Your ZIWO instance is deployed on world-class hosting services for optimal uptime and call quality.
The software is based on Material Design guidelines with an intuitive and eye-catching user interface, your agents are ready to handle requests in minutes (literally).
This Software offers a complete overview, recordings, and control over your customer service. Fully customizable dashboards and widgets for clean and efficient display of essential information, detailed exportable statistics, and easy access and filtering of call recording for a full 360° view.
Also, this simple solution is greatly scalable with a clear pricing policy, supervisors can adapt their use by adding agents to accommodate a peak of activity and remove some on a down season.