Now Money Uses ZIWO To Monitor The Key Performance Indicators (KPIs)

25 - Feb - 2022

Now Money provides digital accounts to offer low-cost remittance and many other financial services to migrant workers in Gulf. Clients can use their accounts to access different financial services including mobile top-ups, bill payments, and remittances. Now Money is using ZIWO to monitor the key performance indicators (KPIs) and to track the performance of call center agents — ZIWO with the most effective way to maintain productivity at its highest possible levels.

In the mid-2000s a banking revolution reshaped financial services around the world. Smartphones became readily available and new app-based services launched that made handling money fast and easy for people who had an account. But it wasn’t a revolution open to everyone.

To this day, the Gulf countries have some of the largest unbanked populations in the world. And that is because most people who live in the region are migrant workers whose income is deemed too low to gain access to a ‘traditional’ bank account. Despite being largely unbanked, people who live in the Gulf are amongst the most financially active in the world. Most residents transfer a high portion of their salary overseas, back to their family every month.

Needless to say, managing finances with cash alone has consequences. For example, migrant workers often face high transfer fees, spend hours visiting crowded exchange houses, and are vulnerable to hidden – sometimes crippling – costs.

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