SIVVI Is Using Ziwo APIs To Develop Services
,BUSINESS CASE -SIVVI ECOMMERCE
ABOUT COMPANY: Being an active eCommerce company in 6 countries where cash-on-delivery payments are common, it was essential to develop a smooth process of order confirmation, by phone, to limit product returns fees. In this article, we will be talking about SIVVI e-commerce and the APIs they are using from Ziwo, and that to help their dedicated team to work remotely and to make it easier for them to place calls. As a matter of fact, we will be raising several questions such as:
- How to set up a telephony solution without hardware expenses or maintenance?
- How could their back-end system interact with CTI software?
- Could it be possible for agents to avoid using separate systems?
- How would a SIVVI supervisor be able to monitor this service remotely?
CHALLENGE: Keeping complex systems as transparent for the user as possible, Ziwo APIs library offered an efficient answer to keep all interactions under one system, in addition, it will provide smooth workflow-for agents with functions like:
- Auto login
- Embedded Web dialer
- Call reports
The ZIWO API documentation made it simple and the functions were quickly integrated into SIVVI current back-end systems without any difficulty.
SOLUTION: With Ziwo, SIVVI is sure to have the right tools to scale up its operations, adding new contact centers where they require it and designing innovative services to ensure great customer service.What about your project?
We will be glad to hear about your specific needs and to provide advice on how Ziwo could enhance your phone services.