CALL CENTER SOLUTION FOR CUSTOMER SUPPORT
Virtual Call Center
Hire agents and monitor your activity
from anywhere in the world
with our web based interface
Organize your call flow by
creating dedicated queues depending
on service, language and more…
Create scenarios using multiple input parameters, route calls to queue, cascade calls, reroute to voicemail or IVR
Toll Free/Premium Numbers
Aswat provides geographical
and premium numbers for any country
code at competitive rates.
Assign audio files easily in your
scenarios to greet customers,
give information or receive messages
Interactive Voice Response
Create and assign IVR systems
to your call flow and manage
them on the fly.
Monitor your call center call
quality, assess customer claims
and train your agents efficiently.
Assign a dedicated scenario to a
single or list of phone numbers,filter
calls and apply the required action.
Web Interface/IP Phones
Our webRTC interface gives agents
complete control over their activity.
Login, transfer, status can be modified
online or by dialing keys on an IP Phone.
Define agent skills
to automate queue assignation
depending on queue occupation,
calendar, agent availability…
Integrate Ziwo to your CRM
your agents workflow and gather
Create your own statistics widgets
and organize them in dedicated
dashboards to keep a clear view
of your KPIs.
dozens of statistics,
create your charts and tables and
export your data in CSV.
Real Time Management
Change any setting on
the fly, create agents or
positions, assign queues
or number and more…
On Screen Notifications
Supervisors and WebRTC users
receive direct notification when
missing a call or any specific event
triggers our event engine.
Opening Time and Calendar
Assign open days and hours
for every team/queue and
Ziwo will adjust your
call routing accordingly