REPORTING & ANALYTICS
Gives the details for each agent of the
log in / log off in each status.
Agent time split:
Gives the details of time for each agent
spent in each status.
Gives a mix of statistics (quantity and time)
for each agent.
Shows the % of answered calls vs the number of logged in agents
Gives a mix of statistics for each agent
showing his performances
Shows the split answered
calls vs abandoned calls.
Plan Sales & Marketing Campaigns
Ensure Customer Engagement