integration

Overview
Hootsuite Inc develops a suite of customer support solutions – an  enterprise-grade help desk, live chat, chatbot, workflow automation, and BI software.

ZIWO cloud contact center provides stellar features to maximize your call center performance & let your business thrive. Full API Based with Readymade CRM Plugins. Virtual phone numbers in 140+ countries.

Hootsuite + ZIWO
Build advanced dashboards and reports and get greater insight into call center performance by Hootsuite Integration with ZIWO. Create your own drill-downs to deep-dive into call center data. Choose the visualizations you like and share it with the people who can make a difference.

Key Benefits

• Perfect call center to boost your revenue and the productivity of your agents by automated campaigns on the go !
• Reserve privacy of your customers while ensuring smooth delivery of services via Call Masking
• Measure the success of your sales & marketing campaigns using Call Tracking
• Improve agent productivity and boost customer satisfaction using CDR
• Listen, Whisper or Resolve customer queries realtime with 3 modes of Call Whispering