Please Note: A WhatsApp business account is required. If you don’t have one, you may contact [email protected] to request for provider information.
WhatsApp Messages Routing
- Enable WhatsApp
Enable | Disable WhatsApp
- Add Number
The WhatsApp phone number of this call center in international format with + prefix.
- Link To Queue
The dedicated queue for the WhatsApp conversation handling
Connect to WhatsApp
The name of the provider:
example infobip, CM
- Base URL
The base url given by the provider
The username to connect to the provider
The password to connect to the provider.
- Conversation Limit Per Agent
The maximum number of conversations can be assigned to an agent.
- Agent Response Time (Seconds)
The TTL takes seconds to reopen a conversation instead of creating a new one upon a new message.
- Assign Conversation reopen time (seconds)
- Reassign WhatsApp Conversation when the Agent is Away
The timeout in seconds after which converation should be sent back to the queue.
- Working Hours
The timeslots (working hours) during which the call center handles the WhatsApp conversations