How to monitor agent conversations history for whatsapp in ziwo?

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Conversation History

Monitor Agent’s Conversations with status. Ziwo records and keeps the history of all conversations with timestamp. Under Conversations, you can filter by WhatsApp:

  1. Total Number of Conversations
  2. Filter by
    1. Channel
    2. Date
    3. Customer Phone Number
    4. Status : 1) New 2) Open 3) Close
    5. Agent
    6. Last Message
    7. Conversation ID
  3. Channel of Conversation
  4. Date on Which it is created
  5. Status of conversation
  6. Customer name
  7. Customer phone number
  8. Last Message
  9. Conversation ID
  10. Reset Filter
  1. Name & Phone Number of Customer
  2. ConversationID
  3. Creation date of Conversation
  4. First Response Time
  5. Time at which Conversation is closed
  6. Status of Conversation
  7. Total Response Time of the Conversation
  8. Total resolution Time of Conversation
  9. Conversation from Open to closed
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