Topics: Admin

You are here:
  • KB Home
  • Admin

How to Create Dedicated WhatsApp Queue ?

Jun, 6 14
Create Dedicated WhatsApp Queue Go to Admin > Queues> Add Queue Give Name to Queue Select Strategy from list and save VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYyMjUlM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkd...

How to Assign WA Queue to Agent?

Jun, 6 23
Assign WA Queue to Agent Go to Admin > Agents>  Assign Queue VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYyMjUlM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlci...

How to monitor agent conversations history for whatsapp in ziwo?

Jun, 6 13
VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYxOTklM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjB3ZWJraXRhbGxvd2Z1bGxzY3JlZW4lMjBtb3phbGxvd2Z1bGxzY3JlZW4...

How to update your whatsapp settings in ziwo?

Jun, 6 9
WhatsApp Messages Routing Enable WhatsApp Enable | Disable WhatsApp Add Number The WhatsApp phone number of this call center in international format with + prefix. Link To Queue The dedicated queue for the WhatsApp conversation handling Connect to WhatsApp Provider The name ...

Where to find live KPIs for Whatsapp in Ziwo?

Jun, 6 11
Key Whatsapp KPIs Total WA Conversation Unassigned WA Conversation New WA Conversation Open WA Conversation Closed WA Conversation Total Agents in WA Conversation Average WA Conversation per Agent Total WA / numberOfAgentsInvolved Average WA New Conversation per Agent T...

Call Whispering

Jan, 1 305
[vc_video link="https://vimeo.com/380419555"]

Ziwo Admin Interface Demo

Apr, 4 356
https://youtu.be/KgyG97ZoRVo

How to forward the call center to a landline number ?

Jan, 1 129
[vc_video link="https://vimeo.com/382001998"]

How to create an Agent

Jan, 1 110
[vc_video link="https://vimeo.com/382001918"] For creating an agent, click on three dots located on the top right of ziwo page then select agent. The agent page will show up then click the plus sign located at the bottom of the screen. Another page will appear. Enter all information needed and ...

How to change the Agent’s status

Jan, 1 72
[vc_video link="https://vimeo.com/382002695"] At the bottom of the live view page, there’s the list of all available agents in the call center. By clicking an agent, all possible status become visible. Just click the desired status for that agent to make it effective immediately.