Topics: Admin
Create Dedicated WhatsApp Queue
Go to Admin > Queues> Add Queue
Give Name to Queue
Select Strategy from list and save
VIEW DEMO
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Assign WA Queue to Agent
Go to Admin > Agents> Assign Queue
VIEW DEMO
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VIEW DEMO
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WhatsApp Messages Routing
Enable WhatsApp
Enable | Disable WhatsApp
Add Number
The WhatsApp phone number of this call center in international format with + prefix.
Link To Queue
The dedicated queue for the WhatsApp conversation handling
Connect to WhatsApp
Provider
The name ...
Key Whatsapp KPIs
Total WA Conversation
Unassigned WA Conversation
New WA Conversation
Open WA Conversation
Closed WA Conversation
Total Agents in WA Conversation
Average WA Conversation per Agent
Total WA / numberOfAgentsInvolved
Average WA New Conversation per Agent
T...
[vc_video link="https://vimeo.com/380419555"]
https://youtu.be/KgyG97ZoRVo
[vc_video link="https://vimeo.com/382001998"]
[vc_video link="https://vimeo.com/382001918"]
For creating an agent, click on three dots located on the top right of ziwo page then select agent. The agent page will show up then click the plus sign located at the bottom of the screen. Another page will appear. Enter all information needed and ...
[vc_video link="https://vimeo.com/382002695"]
At the bottom of the live view page, there’s the list of all available agents in the call center. By clicking an agent, all possible status become visible. Just click the desired status for that agent to make it effective immediately.