Topics: Admin

[vc_video link="https://vimeo.com/380419555"]

https://youtu.be/KgyG97ZoRVo

[vc_video link="https://vimeo.com/382001998"]

[vc_video link="https://vimeo.com/382001918"] For creating an agent, click on three dots located on the top right of ziwo page then select agent. The agent page will show up then click the plus sign located at the bottom of the screen. Another page will appear. Enter all information needed and ...

[vc_video link="https://vimeo.com/382002695"] At the bottom of the live view page, there’s the list of all available agents in the call center. By clicking an agent, all possible status become visible. Just click the desired status for that agent to make it effective immediately.

https://youtu.be/hhueNUjeYFo

Allows the agent to wrap up a call at the end of it before he becomes available for the next one.[vc_video link="https://vimeo.com/382002568"]

From the Admin view, you may force an agent to log out:[vc_video link="https://vimeo.com/382002050"] From the Agent view, you need to do it in 2 steps:[vc_video link="https://vimeo.com/382002073"]

Each agent can answer queues with a different degree of priority. For instance, an English born agent will answer calls in english before the other agents. If he is not available, then the other agents will answer. 1 is the highest priority, 10 the lowest.   [vc_video link="https://vim...

[vc_video link="https://vimeo.com/382002095"]