Topics: Demo Videos

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Call Whispering

Jan, 1 163
[vc_video link="https://vimeo.com/380419555"]

Ziwo Admin Interface Demo

Apr, 4 180
https://youtu.be/KgyG97ZoRVo

Ziwo Agent Login Demo

Apr, 4 184
Check out agent login interface for Ziwo Platform https://youtu.be/sTxjEqR_TAk

Ziwo Outbound Dialer Agent Interface

Sep, 9 227
View the agent interface demo for ziwo outbound dialer JTNDaWZyYW1lJTIwc3R5bGUlM0QlMjJ3aWR0aCUzQSUyMDEwMCUyNSUzQiUyMGhlaWdodCUzQSUyMDQxNXB4JTNCJTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZpZnJhbWUuZGFjYXN0LmNvbSUyRmIlMkYxMjM4OTklMkZmJTJGNzMzNzE1JTIyJTNFJTNDc3BhbiUyMGRhdGEtbWNlLXR5cGUlM0QlMjJib29rbWFyayUy...

How to forward the call center to a landline number ?

Jan, 1 85
[vc_video link="https://vimeo.com/382001998"]

Freshdesk ZIWO plugin v0

Sep, 9 198
ZIWO Freshdesk intégration plugin with Click to call, pop-up, new ticket, multiple users. JTNDaWZyYW1lJTIwc3R5bGUlM0QlMjJ3aWR0aCUzQSUyMDEwMCUyNSUzQiUyMGhlaWdodCUzQSUyMDQxNXB4JTNCJTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZpZnJhbWUuZGFjYXN0LmNvbSUyRmIlMkYxMjM4OTklMkZmJTJGNzMzNzE3JTIyJTNFJTNDc3BhbiUyMGRhd...

How to check the Abandoned Calls in ZIWO

Jan, 1 46
[vc_video link="https://vimeo.com/382002596"] First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the number of abandoned calls. Other way to access the exact list of abandoned calls on diffe...

How to retrieve voicemails in Calls View in ZIWO

Jan, 1 42
[vc_video link="https://vimeo.com/382002617"] Go to calls view by clicking on the left hand side phone icon. Click on the upper right hand link that says more filter. Click on voicemail  from the options and select Only Voicemail.

How to setup working hours in a queue in ZIWO

Jan, 1 43
[vc_video link="https://vimeo.com/382002637"] Click on three dots located at the top of the Ziwo page, click on Queues icon. Select on a specific queue to set up the working hours, by clicking the three dots on a queue. Click on edit icon and all the way to the bottom, there’s a tick box for wo...

How to assign skills to an agent in ZIWO

Jan, 1 50
[vc_video link="https://vimeo.com/382002651"] Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three dots again found on the agent’s profile and select assign skills icon. Click on a preferred sk...