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How to Assign WA Queue to Agent?

Jun, 6 51
Assign WA Queue to Agent Go to Admin > Agents>  Assign Queue VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYyMjUlM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlci...

How to monitor agent conversations history for whatsapp in ziwo?

Jun, 6 39
VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYxOTklM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjB3ZWJraXRhbGxvd2Z1bGxzY3JlZW4lMjBtb3phbGxvd2Z1bGxzY3JlZW4...

How to update your whatsapp settings in ziwo?

Jun, 6 21
WhatsApp Messages Routing Enable WhatsApp Enable | Disable WhatsApp Add Number The WhatsApp phone number of this call center in international format with + prefix. Link To Queue The dedicated queue for the WhatsApp conversation handling Connect to WhatsApp Provider The name ...

Where to find live KPIs for Whatsapp in Ziwo?

Jun, 6 24
Key Whatsapp KPIs Total WA Conversation Unassigned WA Conversation New WA Conversation Open WA Conversation Closed WA Conversation Total Agents in WA Conversation Average WA Conversation per Agent Total WA / numberOfAgentsInvolved Average WA New Conversation per Agent T...

How to do Automatic Call & Message Distribution for Whatsapp?

Jun, 6 23
Create Dedicated WhatsApp Queue Go to Admin > Queues> Add Queue Give Name to Queue Select Strategy from list and save Assign WA Queue to Agent Go to Admin > Agents>  Assign Queue VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY2...

How to enable Whatsapp on Ziwo Platform?

Jun, 6 35
Please Note: A WhatsApp business account is required. If you don’t have one, you may contact [email protected] to request for provider information. WhatsApp Messages Routing Enable WhatsApp Enable | Disable WhatsApp Add Number The WhatsApp phone number of this call center in international for...

Call Whispering

Jan, 1 340
[vc_video link="https://vimeo.com/380419555"]

Ziwo Admin Interface Demo

Apr, 4 443
https://youtu.be/KgyG97ZoRVo

Ziwo Agent Login Demo

Apr, 4 684
Check out agent login interface for Ziwo Platform https://youtu.be/sTxjEqR_TAk

Ziwo Outbound Dialer Agent Interface

Aug, 8 405
View the agent interface demo for ziwo outbound dialer [vc_video link="https://youtu.be/hhueNUjeYFo"]