ZIWO Freshdesk intégration plugin with Click to call, pop-up, new ticket, multiple users. JTNDaWZyYW1lJTIwc3R5bGUlM0QlMjJ3aWR0aCUzQSUyMDEwMCUyNSUzQiUyMGhlaWdodCUzQSUyMDQxNXB4JTNCJTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZpZnJhbWUuZGFjYXN0LmNvbSUyRmIlMkYxMjM4OTklMkZmJTJGNzMzNzE3JTIyJTNFJTNDc3BhbiUyMGRhd...
The API documentation for ZIWO Auto-dialer can be found at: https://ziwo-poc-zdial.aswat.co/playground[vc_video link="https://youtu.be/PpWYlSviEGQ"]
Get all our API documentation on Postman at: https://documenter.getpostman.com/view/1450071/RWToNwzB
This endpoint creates a session token which will be used as access_token for all other requests as authentication. https://documenter.getpostman.com/view/1450071/RWToNwzB#a98d6ae3-38c7-4cca-8ea7-f59874347da8
(Click2Call) This endpoint initiates a call to the agent, upon agent receiving the call, it makes an outgoing call from the agent to the given external number. https://documenter.getpostman.com/view/1450071/RWToNwzB#ed4971d8-0aac-437e-bcc0-c06bd86bc56d
(Click2IVR) This initiates a call to external number given, upon receiving, it plays the given IVR (indentified by the hash) and proceeds based on the IVR rules. The "?callerIDNumber" parameter allows you to customise the number displayed as caller on the receiver's phone. If you wan...
This endpoint returns the list of CDR by the given filter https://documenter.getpostman.com/view/1450071/RWToNwzB#44cfbba1-fc60-4e2b-ad12-21157aefd51d
https://documenter.getpostman.com/view/1450071/RWToNwzB#f870b0a0-0d8a-4e02-af05-1eac9f762e1a This endpoint logs in (call center only) agent on his/her dedicated virtual position. When an agent gets created, a virtual position for his/her account will be created by the system. This position ...
With the Aswat integration of the mod verto, you will be able to retrieve more datas about calls, agents and queues. https://github.com/ASWATFZLLC/verto-tuto