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Freshdesk ZIWO plugin v0

Sep, 9 370
ZIWO Freshdesk intégration plugin with Click to call, pop-up, new ticket, multiple users. JTNDaWZyYW1lJTIwc3R5bGUlM0QlMjJ3aWR0aCUzQSUyMDEwMCUyNSUzQiUyMGhlaWdodCUzQSUyMDQxNXB4JTNCJTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZpZnJhbWUuZGFjYXN0LmNvbSUyRmIlMkYxMjM4OTklMkZmJTJGNzMzNzE3JTIyJTNFJTNDc3BhbiUyMGRhd...

Auto Dialer API

Aug, 8 156
The API documentation for ZIWO Auto-dialer can be found at:[vc_video link=""]

ZIWO API Documentation

Apr, 4 215 3
Get all our API documentation on Postman at:  

How to generate an access_token ?

Apr, 4 110
This endpoint creates a session token which will be used as access_token for all other requests as authentication.

Click to Call

Apr, 4 128
(Click2Call) This endpoint initiates a call to the agent, upon agent receiving the call, it makes an outgoing call from the agent to the given external number.

Click to IVR

Apr, 4 143
(Click2IVR) This initiates a call to external number given, upon receiving, it plays the given IVR (indentified by the hash) and proceeds based on the IVR rules. The "?callerIDNumber" parameter allows you to customise the number displayed as caller on the receiver's phone. If you wan...

Fetching Call history using custom filters

Apr, 4 54
This endpoint returns the list of CDR by the given filter

How to login an agent to a position

Apr, 4 85 This endpoint logs in (call center only) agent on his/her dedicated virtual position. When an agent gets created, a virtual position for his/her account will be created by the system. This position ...

Verto Integration

Apr, 4 123
With the Aswat integration of the mod verto, you will be able to retrieve more datas about calls, agents and queues.

How to encrypt your password

Apr, 4 84 p = ‘password’ u = ‘[email protected]’ crypto.createHmac('sha256', p).update(u + p).digest('base64') Output: 4ccgvwMeT5AY8HWSE45liouXfA5Iez8nBJhki36bZ28=