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How to view Customer Profile in whatsapp for ziwo?

Jun, 6 36
VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYxNjYlM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjB3ZWJraXRhbGxvd2Z1bGxzY3JlZW4lMjBtb3phbGxvd2Z1bGxzY3JlZW4...

How to make & receive calls on whatsapp for ziwo?

Jun, 6 26
Engage with Call Make Calls (Outbound)Receive Call (Inbound) VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYxMzAlM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAl...

Where to send & recieve whatsapp messages on ziwo?

Jun, 6 24
Send & Receive messages Name of Customer Customer’s message Timestamp of Conversation Click to call Agent Replying Send Attachments Send Message VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYxMzAlM0ZieWxpbmUl...

How to track Whatsapp conversation in ziwo?

Jun, 6 20
Agent Conversation window List of Conversations List of Open  Conversations List of Closed Conversations Search Conversations Click to Call Customer Profile Conversation Info Attachment Conversation History VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYl...

How to Assign WA Queue to Agent?

Jun, 6 51
Assign WA Queue to Agent Go to Admin > Agents>  Assign Queue VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYyMjUlM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlci...

How to monitor agent conversations history for whatsapp in ziwo?

Jun, 6 39
VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY29tJTJGdmlkZW8lMkY0MjU0MDYxOTklM0ZieWxpbmUlM0QwJTI2cG9ydHJhaXQlM0QwJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjI1MDAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjB3ZWJraXRhbGxvd2Z1bGxzY3JlZW4lMjBtb3phbGxvd2Z1bGxzY3JlZW4...

How to update your whatsapp settings in ziwo?

Jun, 6 21
WhatsApp Messages Routing Enable WhatsApp Enable | Disable WhatsApp Add Number The WhatsApp phone number of this call center in international format with + prefix. Link To Queue The dedicated queue for the WhatsApp conversation handling Connect to WhatsApp Provider The name ...

Where to find live KPIs for Whatsapp in Ziwo?

Jun, 6 24
Key Whatsapp KPIs Total WA Conversation Unassigned WA Conversation New WA Conversation Open WA Conversation Closed WA Conversation Total Agents in WA Conversation Average WA Conversation per Agent Total WA / numberOfAgentsInvolved Average WA New Conversation per Agent T...

How to do Automatic Call & Message Distribution for Whatsapp?

Jun, 6 23
Create Dedicated WhatsApp Queue Go to Admin > Queues> Add Queue Give Name to Queue Select Strategy from list and save Assign WA Queue to Agent Go to Admin > Agents>  Assign Queue VIEW DEMO JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbGF5ZXIudmltZW8uY2...

How to enable Whatsapp on Ziwo Platform?

Jun, 6 35
Please Note: A WhatsApp business account is required. If you don’t have one, you may contact [email protected] to request for provider information. WhatsApp Messages Routing Enable WhatsApp Enable | Disable WhatsApp Add Number The WhatsApp phone number of this call center in international for...