CALL CENTER SOLUTION FOR MARKETING
Our consultants and support teams are here to answer your requests and give you the best contact center experience
Create scenarios using
multiple input parameters,
route calls to queue, cascade calls,
reroute to voicemail or IVR
Organize your call flow
by creating dedicated queues
depending on service,
language and more…
User Friendly Interface
We keep interface
as easy to understand as possible, guiding
users to get the needed information
and function at all time.
Define agent skills to automate
queue assignation depending on
queue occupation, calendar,
Web Interface & IP Phones
Our web RTC interface gives agents
complete control over their activity,
but login, transfer, status can also
be edited by dialing keys on an IP Phone.
Interactive Voice Response
Create and assign
IVR systems to your call
flow and manage
them on the fly.
Optimize your data flow and
unify all your database with our
CDB system to provide complete
and accurate data on all your systems.
Toll Free/Premium Numbers
Aswat provides geographical
and premium numbers
for any country code at competitive rates.
Does your service require to put in contact a customer and
a third party? Ziwo helps you by hiding customer
and third party call numbers.
Powerful API functions
offer limitless integration
possibilities even on
Real Time Management
Change any setting
on the fly, create agents
assign queues or number and more…
On Screen Notifications
Supervisors and WebRTC users
receive direct notification when
missing a call or any specific event
triggers our event engine.
Ziwo provides dozens of
statistics, create your charts
and tables and export your data in CSV.
Virtual Machine Hosting
Every Ziwo instance is hosted on
a virtual machine to improve security,
reliability and system response time
Virtual Call Center
Hire agents and monitor your activity from anywhere in the world with our web based interface
Create your own statistics widgets and organize them in dedicated dashboards to keep a clear view of your KPIs.