Get the best of your team with Ziwo powerful call flow management and monitoring systems.
State of the art functions wrapped into an intuitive interface to let you focus on your business.
Hire agents and monitor your activity from
anywhere in the world with our web based interface
Organize your call flow by creating dedicated queues depending on service, language and more...
Create scenarios using multiple input parameters, route calls to queue, cascade calls, reroute to voicemail or IVR
Aswat provides geographical and premium numbers for any country code at competitive rates.
Assign audio files easily in your scenarios to greet customers, give information or receive messages
Create and assign IVR systemsto your call flow and manage them on the fly.
Monitor your call center callquality, assess customer claimsand train your agents efficiently.
Assign a dedicated scenario to asingle or list of phone numbers,filter calls and apply the required
Our webRTC interface gives agents
complete control over their activity.
Login, transfer, status can be
modified online or by dialing keys
on an IP Phone.
Define agent skills to automate
queue assignation depending on
queue occupation, calendar, agent
Integrate Ziwo to your CRM
to simplify your agents workflow
and gather accurate statistics
Create your own statistics widgets
and organize them in dedicated
dashboards to keep a clear view
of your KPIs.
Ziwo provides dozens of
statistics, create your charts
and tables and export your
data in CSV.
Change any setting on the fly, create agents or
positions, assign queues
or number and more...
Supervisors and WebRTC users
receive direct notification when
missing a call or any specific event
triggers our event engine.
Set your own alarm thresholds and
use our intelligent event engine
to take action on queues, IVR, voicemail,
and keep you informed.
Assign open days and hours for every
team/queue and Ziwo will adjust
your call routing accordingly
Make your customers happy by meeting their needs. They will stay with you forever and recommend you to their peers. Tell us a little about yourself, and we’ll be in touch.
Phone: +1 832 598 7680