Get the best of your team with Ziwo powerful call flow management and monitoring systems.
State of the art functions wrapped into an intuitive interface to let you focus on your business
Our consultants and support teams are here
to answer your requests and give
you the best contact center experience
Create scenarios using multiple input parameters, route calls to queue, cascade calls, reroute to voicemail or IVR
Organize your call flow by creating
dedicated queues depending on service,
language and more...
We keep interface as easy to understand
as possible, guiding users to get the needed
information and function at all time.
Define agent skills to automate
queue assignation depending on
queue occupation, calendar, agent
Set your own alarm thresholds and
use our intelligent event engine
to take action on queues, IVR, voicemail,
and keep you informed.
Our web RTC interface gives agents
complete control over their activity,
but login, transfer, status can also
be edited by dialing keys on an IP Phone.
Create and assign IVR systems
to your call flow and manage
them on the fly.
Optimize your data flow and
unify all your database with our
CDB system to provide complete
and accurate data on all your systems.
Aswat provides geographical and premium numbers
for any country code at competitive rates.
Does your service require to put in contact
a customer and a third party?
Ziwo helps you by hiding customer
and third party call numbers.
Powerful API functions offer
limitless integration possibilities
even on proprietary systems
Change any setting on
the fly, create agents or
positions, assign queues
or number and more...
Supervisors and WebRTC users
receive direct notification when
missing a call or any specific event
triggers our event engine.
Ziwo provides dozens of
statistics, create your charts
and tables and export your
data in CSV.
Every Ziwo instance is hosted on
a virtual machine to improve security,
reliability and system response time
Hire agents and monitor your activity from
anywhere in the world with our web based
Create your own statistics widgets
and organize them in dedicated
dashboards to keep a clear view
of your KPIs.
Make your customers happy by meeting their needs. They will stay with you forever and recommend you to their peers. Tell us a little about yourself, and we’ll be in touch.
Phone: +1 832 598 7680