Ziwo is a flexible solution, designed to be tailored to your needs. Hire agents from any location
and monitor your activity online without maintenance or hardware expenses
Create and assign IVR systems
to your call flow and manage
them on the fly.
Create scenarios using multiple
input parameters, route call to queue,
cascade calls, reroute to voicemail or IVR
Organize your call flow by creating
dedicated queues depending on service,
language and more...
Change any setting on
the fly, create agents or
positions, assign queues
or number and more...
Aswat provides geographical and premium numbers
for any country code at competitive rates.
Ziwo gives you flexibility
by setting rules to route calls to
mobile phones and voicemails
while your agents are on the road.
Integrate Ziwo to your CRM
to simplify your agents workflow
and gather accurate statistics
Define agent skills to automate
queue assignation depending on
queue occupation, calendar, agent
Our web RTC interface gives agents
complete control over their activity,
but login, transfer, status can also
be edited by dialing keys on an IP Phone.
We keep interface as easy to understand
as possible, guiding users to get the needed
information and function at all time.
Assign audio files easily in your
scenarios to greet customers,
give information or receive messages
Your agents can visualize easily where to
transfert customer calls and reach colleagues
with a simple click.
Supervisors and WebRTC users
receive direct notification when
missing a call or any specific event
triggers our event engine.
Hire agents and monitor your activity from
anywhere in the world with our webbased
Monitor your call center call
quality, assess customer claims
and train your agents efficiently.
Your agent will know on receiving
a call on which queue it originates
and when ZIWO is connected to your CRM,
the identity and history of the customer.
Improved security with
industry standards data encryption between
users and Ziwo servers.
Create your own statistics widgets
and organize them in dedicated
dashboards to keep a clear view
of your KPIs.
Ziwo provides dozens of
statistics, create your charts
and tables and export your
data in CSV.
Assign a dedicated scenario to a
single or list of phone numbers
Assign open days and hours for every
team/queue and Ziwo will adjust
your call routing accordingly
Define your own SLA rules
with customizable metrics
and visualize your performance
in real time.
Set your own alarm thresholds and
use our intelligent event engine
to take action on queues, IVR, voicemail,
and keep you informed.
Make your customers happy by meeting their needs. They will stay with you forever and recommend you to their peers. Tell us a little about yourself, and we’ll be in touch.
Phone: +1 832 598 7680