The Platform

Simply. Take a walk in the clouds.

Access anywhere directly on Google Chrome, get started in no time and easy to learn.

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focusyourbusiness

Focus on your business

Intuitive interface with advanced functionalities

Live Dashboard 

Monitor your contact
center activity in real time.

WebRTC

Get ready to call in a click with
our unified login.

Call Tracking 

Create scenarios via
intelligent routing.

Call Masking

Protect your user’s
personal data.

Launch faster
execute better

On the Cloud. API based CRM integration

api

API Doc

Complex integrations
made easy to use

Case Studies

Get inspired by
real use cases

Tech Support 

Full support for the
end to end service

How To Video

See how you develop
innovative services

call-queu

Stay local go global 

Minutes to scale up with phone numbers in every country and pay as you go!

Virtual Call Center  

Hire agents and monitor from anywhere in
the world with our web-based interface

Call Queuing 

Organize your call flow by creating dedicated
queues depending on service, language and more

Call Transfer 

Your agents can visualize easily where to transfer customer calls
and reach colleagues with a simple click.

Toll Free/Premium Numbers

We provide geographical and
premium numbers for any country code

Be in control

Powerful call flow management and customizable monitoring systems to make the right decision in real time





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Customizable dashboards 

Tailor widgets and organize
them to suit your needs

VIP/Black List  

Assign a dedicated scenario to
a single or list of phone numbers

Customizable SLA

Define your own SLA rules with customizable
metrics and make better decisions

Mobile App

Monitor your contact center
in a tap as a supervisor

zdial

Optimise your efforts

Create outbound campaigns in a few simple steps directly from your CRM or in standalone mode.

Auto Dialer

Automatically dial client phone numbers and
connect to IVR or the desired queue

Priority Queue

Organize your call flow by creating dedicated queues
depending on service, language and more.

Pop up

Automatically display caller information on
screens when an agent receives a call

Wrap up

The dialog box with complete
call log and history of the caller

Benefit each team

Make use of ZIWO according to your specific team requirements

Sales

Get more clients

Marketing

Engage your customers

Customer support

Provide superior customer care

Developers

Drive innovative features