CALL CENTER SOLUTION FOR SALES
Web Interface & IP Phones
Our web RTC interface gives agents complete control over their activity such as login, transfer, change status and more.
Virtual Call Center
Hire agents and monitor your
activity from anywhere in the world
with our web-based interface
User Friendly Interface
We keep interfacing as easy to understand as possible, guiding users to get the needed information and function at all time.
Assign audio files easily in your
scenarios to greet customers,
give information or receive messages
ZIWO gives you flexibility by setting rules to route calls to mobile phones and voicemails while your agents are on the road.
Monitor your call center call
quality, assess customer claims
and train your agents efficiently.
On Screen Notifications
Supervisors and WebRTC users receive direct notification
when missing a call or
any specific event triggers our event engine.
ZIWO Connects To Your CRM
Integrate Ziwo to your CRM
to simplify your agents workflow
and gather accurate statistics
Blended Call Center
Does your team place and receive calls? Ziwo gives you the best of both worlds and agents handle inbound calls while working on outbound campaigns.
Real Time Management
Change any setting on the fly, create agents
or positions, assign queues or number and more…
Improved security with
data encryption between
users and ZIWO servers.
All our products are following the guidelines of Material Design to ensure maximal compatibility and comfortable interface over all your connected devices.
Create your own statistics widgets
and organize them in dedicated
dashboards to keep a clear view
of your KPIs.
ZIWO provides dozens of
statistics, create your charts
and tables and export your
data in CSV.