Integration

Overview
SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system..

ZIWO cloud contact center provides stellar features to maximize your call center performance & let your business thrive. Full API Based with Readymade CRM Plugins. Virtual phone numbers in 140+ countries.

SugarCRM + ZIWO
Customer Experience is the need of the hour. Use the stellar integration features like click to call, call recording, call logs and more to build a robust solution to your customer experience strategy. With ZIWO you can combine the superpowers of the 2 platforms into one and get results you want for your business.

Key Benefits

• Perfect call center to boost your revenue and the productivity of your agents by automated campaigns on the go !
• Reserve privacy of your customers while ensuring smooth delivery of services via Call Masking
• Measure the success of your sales & marketing campaigns using Call Tracking
• Improve agent productivity and boost customer satisfaction using CDR
• Listen, Whisper or Resolve customer queries realtime with 3 modes of Call Whispering