WHATSAPP FOR BUSINESS

Voice + WhatsApp

Simply. Have a Conversation

  • Skill Based Routing
  • Track Conversations
  • Know Your Customer
  • Programmable API
  • Monitor Live KPI
  • After Hours Handling

Manage Calls, Conversations & Messages on a Single Platform

Key Features

FOR ADMIN

  • Dedicated WhatsApp Queue
  • Skill Based Routing
  • Conversations history of all agents
  • WhatsApp live KPIs
  • Conversation limit per agent
  • Agent Timeout Response
  • Automatic conversation reopen time limit
  • Beyond working hours automatic message

FOR AGENT

  • Conversation list
  • Search current conversations list
  • Read and write WhatsApp messages
  • Receive and send attachments to customer
  • Close conversation
  • Click to call from the WhatsApp conversation
  • Full conversations history
  • Customer Profile linked to conversation

FOR DEVELOPER

  • Get Customer Profile: Admin | Agent
  • Calls or Messages Conversation Types: Admin
  • Open Closed & New Conversation Status: Admin
  • Conversation Logs: Admin
  • Conversation Statistics: Admin
  • Get WhatsApp Settings Admin | Agent
  • Send WhatsApp location, contact or image messaging: Agent

How WhatsApp for business works?

Please Note: A WhatsApp business account is required. Please contact us to get connected with a provider.

Great Relationships are built on Great Communication.

Ziwo Superpowers will help you build just that.

Know your Customer & Gain Trust

Access to your Customer CRM profile linked to conversation gives agent the relevant context they need to provide faster personalized support. Know More

Single Interface Multichannel Support

Have authentic conversations with your customers on the channel that is natural and convenient for them to use via messages or calls all under one roof.  Know More

Smart Routing for Relevant Response

Route customers to the most appropriate agent at the right time to enhance the experience. Create Automatic call & Message distribution queues to save response time and optimize performance. Know More

Less Effort for Agents. Better for your Business

Continue conversations from one channel to another – without losing history or context – all from one interface. Optimize your team’s performance and customer conversations by analyzing  Live KPI Dashboard. Know More

How to Access Programmable API for Developers?

Simply. Talk to your clients

Cloud Based Contact Center deployed instantly