You can now integrate ZIWO with your current solution in no time and without any technical assistance.
Whatever version of ZENDESK you may be using, ZENDESK Talk is not required.
We made it extremely simple as your agents will just need to install a Google Chrome extension to be ready.
When you receive a call in ZIWO, ZENDESK displays the related customer account or creates a new one if necessary.
After each call, ZIWO attaches a call log and voice recording in a ticket linked to the customer account
ZIWO identifies the active ZENDESK tab with a greyed/colored icon, simply click it to switch tab