busylight

Ziwo Busylight

Simply. Follow the light.

The easiest way to view the agent status without interruption to increase productivity &  create a happier work environment.

CHALLENGE

Call Center Supervisor, Looking for

a solution to fix chaos because of unhappy agents

SOLUTION

Introducing Ziwo Busylight

Plug n Play!

 

Simply. Login and get access to these superpowers preconfigured in the application.

Ziwo Busylight is a result of integration between Ziwo Cloud Call Center software with
Kuando Busylight.

Supervisor KPI

Visible status check for all agents in a flash. Literally!

kpi-supervisor

Maximize On-call
time for agents

Maximize workforce
productivity

Manage peaks of
inbound call volume

Quickly assign calls to available agents

Minimum downtime for
transferring calls

Improve agent
retention rate

Create a happy
work environment

kpi-agent

Agent KPI 

Never Miss a Call again!

Minimize
Missed Calls

Quick
Response Time

Minimize customer
hold time

Maximize on-call
productivity

Interruption Free
call management

Visible availability
status for call transfer

agent-status

Color Mapping

Every status responds to a color!

Get your Ziwo Busylight superpowers here!

Simply. Talk to your clients

Cloud Based Contact Center deployed instantly