ميزات مصممة لتقديم أفضل تجربة للعملاء

Call Detail Records (CDRs)

Capture information on calls made on telephone systems

Click to Call

Call your clients in a single click

Call Recording

Monitor the quality of calls, assess customer requests and train your agents

HD Inbound & Outbound Calling

HD voice quality voice that sounds crisp, clear, and natural at the receiving end of the call.

Interactive voice response / IVR

Create and assign IVR systems to your call flow and manage them on the fly

Waiting Line Management

Organize your call flow by creating dedicated queues

Customizable SLA

Make better decisions by defining your own SLA rules and metrics

Unlimited callers on hold

Unlimited incoming calls to be redirected according to the desired organization

Z-Dial (Outbound Dialer)

Create outbound campaign and let ZIWO do the calls after you set up the campaign structure

Call routing

Create scenarios using multiple input parameters

Enable/ Disable Recording During Calls

To ensure compliance, agents can stop the recording when sensitive information is being discussed or provided, this insures the maximum compliance and security.

Voicemail

Customers can leave voicemail if agents are busy or outside working hours.

Urgent Message

Record your own voice message and apply it to a specific number or queue and let your customers be aware of any emergency.