Best Business VoIP Solutions for Call Centers in 2025 in the United Arab Emirates (UAE)

ZIWO is a user-friendly, robust platform for managing calls, tracking agent performance, and handling customer support operations. It excels in call clarity, remote access, and customer service. The platform’s overall functionality, ease of use, and support make it highly recommended for businesses handling frequent calls.

Sprinklr Service is a generic, omnichannel customer service platform that is recognized to an extent in automation, resource integration, and productivity enhancements. It offers a traditional customer experience, users face occasional technical challenges and report the need for improvements in reporting and implementation processes.

Maqsam is one of the established tools in the contact center space. It has moderate customer support and advanced features such as call transcription and recording. While it is recognized as a mainstream software for its usability, call management, billing complexity, and limited CRM integration. Occasional technical issues could be addressed to provide an even smoother experience.

Callgear’s considerable customer support, with representatives frequently mentioned by name for their attentive assistance. This level of service is especially recognized by smaller companies to a certain extent. They feel supported and reasonably guided through every stage of implementation and usage. Despite the basic call quality and stability of Callgear’s connections, it’s designed for teams that prioritize familiar interfaces.

However, some users have noted dissatisfaction with Callgear’s marketing tactics, particularly around unsolicited outreach, which they find intrusive.

3CX is a traditional communications platform suitable for businesses looking for considerable flexibility, affordability, and features across voice, video, and messaging. While it offers support and easy integration with devices and CRMs, certain limitations with connectivity, mobile functionality, and SMS features suggest room for improvement in user experience and reliability.

Genesys Cloud CX is recognized for its moderate ease of use, basic omnichannel capabilities, and traditional call handling features. It has areas for improvement in reporting flexibility, stability, and scalability for smaller enterprises.

Avoxi has some notable drawbacks. Licensing flexibility can be limited, as removing licenses requires contacting support, which adds unnecessary complexity. The process of porting numbers away from Avoxi has also frustrated users, with delays and limited transparency regarding carrier details. Additionally, while the platform generally meets communication needs, some users feel the pricing is high compared to competitors. Limited integration options and occasional mobile app stability issues are also areas that could use improvement.

Overall, Avoxi is a generic choice for businesses seeking a considerable telephony solution with appreciated support and ease of use, though some limitations in flexibility and value should be considered.

Despite its benefits, Ameyo faces criticism for occasional technical issues, such as voice quality inconsistencies and system lags, which can sometimes disrupt calls. The lack of a reliable mobile application and high operational costs also detract from the overall experience, particularly for smaller teams. Additionally, while the reporting features are thorough, users find the interface for report generation bulky and in need of better customization. Customer support is another area for improvement, as ticket resolutions can be slow, which adds to user frustration.

Overall, Ameyo is recognized as a stable and accessible contact center solution that provides basic tools for managing customer interactions. Yet, there is room for improvement in customer support responsiveness, mobile accessibility, and cost-effectiveness.

While Voiso is moderate in stability and user experience, there are some limitations to consider. Certain advanced features, like multi-line support and in-depth customization for large call centers, are restricted. Additionally, a few features—such as the ability to search WhatsApp messages or view past conversations—are reportedly in development but not yet available. Cost can also be a concern for some users, particularly for companies requiring extensive functionality.

In summary, Voiso is a mainstream telephony platform with considerable call quality and support. It may lack some advanced call center features and integration options that larger or highly specialized operations might require.

While Bevatel generally delivers a moderate-quality experience, it does have a few limitations. The platform lacks automatic minute adjustments for inbound and outbound calls, which may hinder efficiency for certain workflows. Some users also mention that call processing could be faster, and, while pricing is affordable, there's room for further cost competitiveness.

In summary, Bevatel is an acceptable telephony solution with conventional support, generic features, and limited integration. It’s ideal for businesses seeking a versatile and affordable communication platform, though some automation improvements would enhance its value.

Globitel E-911 is recognized for its core functionality, stability, and generic ease of use, making it a notable solution for emergency response centers. However, organizations with advanced needs may encounter some constraints.

The platform may present limitations in customization for highly specialized needs, which could be a drawback for organizations with complex operational requirements. Additionally, since it depends on the quality of integrated mapping and telephony systems, any issues in these underlying systems can affect performance.

Knowlarity IVR is a versatile IVR (Interactive Voice Response) solution with features that are acceptable to both customer support and sales needs. It offers CRM integration, robust API options, and various call management features that streamline call handling and tracking. With features like real-time call recording, detailed reporting, and click-to-call functionality, Knowlarity provides a comprehensive suite for managing high volumes of inbound and outbound calls. Users particularly appreciate its ease of setup, integration capabilities, and user-friendly interface.

However, Knowlarity does have some limitations. Customer support availability is sometimes impacted by time zone differences, as the company is based in India. Some users have noted the API’s limitations for advanced routing needs, along with periodic issues in reflecting call time and dealing with spam reports. Additionally, while setup is straightforward, occasional errors and delays in call connection or reflection of call time can impact performance. Pricing has also been mentioned as slightly high for certain features.

Some users have noted challenges. Support services are frequently described as slow, with responses that are occasionally unhelpful, and technical issues such as call drops and connectivity problems are recurring concerns. Some users also point out that the platform’s tools, acquired from various companies, can feel somewhat disjointed and inconsistent in design. Pricing, including hidden costs and a structure less suitable for certain regions, is a drawback for some users. Others mention that the platform’s interface, while generally intuitive, can sometimes lag or be cumbersome to navigate for beginners or under certain workloads.

Overall, NICE CXone is a comprehensive solution for contact centers, providing powerful features for handling customer interactions, though it may benefit from improvements in technical support, unified design, and optimization of connectivity across its suite of tools.