ASWAT (a telecom consulting company) was founded in Dubai in 2011. After having created the Citruss TV call center software from scratch, the founders decided to pivot their business to launch ZIWO, the Cloud Call Center Software (CCAAS) designed for the emerging countries. Since 2011 we build Voice POPs together with local Telcos, processing the voice locally. Today, ZIWO is the leading Cloud Contact Center Solution in the Middle East with customers as Emaar, Tabby, Al Tayer, Floward or Deliveroo. Our platform is cloud-agnostic and can be hosted in any GCC country. We are compliant with local regulations and maintain an unmatched, crystal-clear voice quality with 24/7 support. ZIWO is a full API-based solution with ready-made plugins for 15+ CRM systems.
Launch of ASWAT FZ LLC, in Dubai Internet City (UAE)
Launch of ZIWO Cloud Contact Center Solution in UAE
Launch of our branch and services in Bahrain
Series-A funding raised with Wamda and DTEC
Extending our branches and services in Saudi Arabia and Kuwait
ZIWO grew to 20 employees
Extending our branches and services in Oman and Iraq
ZIWO expanded its activities in Qatar and reached 70 employees
ZIWO launched services in Egypt from our Cairo office and obtained the ISO 27 001 certification
"And it's something that will not be replaced any time soon. Human voice remains the primary way people make complex and high-value purchases. But we also have WhatsApp and soon other channels will be available on the same unique ZIWO interface. The next big thing is Artificial Intelligence. We’ve worked on 40 Million call recordings to train our machine learning and we are now able to instantly know if a customer is happy or not. Very soon we will help agents with contextualized suggestions, or automate actions based on the conversation contents.
Due to the Telephony element in our service, our value proposition is particularly strong in Emerging countries. After the launch of ZIWO back in 2017 in the UAE, we deployed our network in the GCC countries. We see a lot of traction in the newly opened market of Egypt. That is really exciting because customer experience is so critical for companies. By opening in new countries, we offer a high-end cloud alternative for local companies and help our clients to expand abroad instantly.”"
Renaud De Gonfreville, CEO ZIWO
Find us at these locations.
Dubai Internet City 17 Office 153-154, Dubai Internet City - Dubai.
(+971) 4 512 62 26
ZIWO IT Services The Greek Campus Downtown - F208 Building Falak 171 El Tahrir, Ad Dawawin, Abdeen
(+20) 221 600 452
Branch of Aswat FZ King Fahd Branch Road, Hamad Tower, 4th Floor
(+966) 9200 33 865
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