Simply. One Single Price.

Only $109/agent/month.

Get all you need to talk to your clients. Simply

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Ziwo Benefits

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Omnichannel
Solution

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Collaborate
Effectively

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Pay
as you Go

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GDPR
Compliant

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API Based
Integration

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Cloud
Based

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Best Call &
Message Rates

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No
Hidden Fee

blank Click to Call / WebRTC

Call your clients in a single click

Call Tracking / ACD

Create scenarios via intelligent routing

Call Recording

Monitor the quality of calls, assess customer requests and train your agents

IVR/ Interactive Voice Response

Create and assign IVR systems to your call flow and manage them on the fly

Management of call waiting lines

Organize your call flow by creating dedicated queues

Voice Messaging

Easily assign audio files to your various mailboxes

Customizable SLA

Make better decisions by defining your own SLA rules and metrics

Unlimited callers on hold

Unlimited incoming calls to be redirected according to the desired organization

Outgoing Campaign

Create them directly from your CRM or in standalone mode

Call Routing

Create scenarios using multiple input parameters

Urgent Message

Record your own voice message and apply it to a specific number or queue and let your customers be aware of any emergency you may have

Competency-based Routing

Define agent skills to automate queue allocation

Blind or Attended Transfer

View where to transfer calls with a single click, or transfer directly

Roaming Calls

Forwarding incoming calls to an external number (Mobile or landline)

WebConf Coach

In an ongoing call, with an Admin profile, enter the conversation

Screen Notifications

Receive a notification if a specific event triggers our events engine

User-friendly Interface

Easy to use, access to necessary information and functions at any time

Material Design

Maximum compatibility and a comfortable interface on all your connected devices

Call & WhatsApp Notifications

Automatic display of caller information during an incoming call or Incoming WhatsApp conversation

Premium Numbers Offered

5 geographic numbers, France included. Premium and geo number for all country codes

Choice of Phone Number

Choice of virtual number, international, geographic, green, chargeable, etc.

Smart Routing

Assign a number or range of numbers or even a numbers per country to specific audio file or IVR

Call Masking

When contacting a customer and a third party, hide the telephone numbers

Discrete Listening

In an active call, listen to all conversations

Whisper Function

In an active call, speak only to the agent

Call Tracking

Measure call statistics transparently for caller and called party

Automatic Dialer

Create campaigns and automatically call your clients

Web Call Back

A configurable button on your website allows you to request for a web call back feature

Quick Pay

Pay Invoices instantly

Virtual Call Center

Hire agents and keep an eye on your business from all over the world thanks to our web interface

Customizable Dashboards

Customize widgets and organize them according to your needs

Real-time Management

Change any parameter on the fly: agents, positions, queues, number, etc.

Summary

Full call log and caller history

Web Interface and IP Phones

Complete control of the activity, ie the status of connection, transfer, modification, etc.

In-depth Statistics

Create your statistics, graphs and tables and export your data in CSV format

CRM API

Full API. Integrate ZIWO with your CRM to simplify the workflow

Docu API

Full API. Complex integrations designed to be easy to use

Hybrid Call Center

Does your team make and receive calls? ZIWO offers you the best of both

ZIWO CDB

Optimize your data flow and unify it with our CDB system

SSL Certificate

Data encryption between users and ZIWO servers, in accordance with industry standards

ZIWO SDK

Our SDK (sdk.ziwo.io ) is built to provide an easy way to integrate Ziwo calls to your iOS app.

Video Tutorial

Watch how to develop innovative services

Technical Assistance

Full assistance for our full range of services

Case Studies

Be inspired by our case studies

Concierge Services

Listening to your requests to offer the best experience with our Contact Center

Postman

ZIWO is fully API-based software. Open library of all APIs

Whatsapp Conversations

Call and Messages all in one single ZIWO interface

Web Call Back

A configurable button on your website allows you to request for a web call back feature

Agent iOS Mobile App

Mobile application for agents, directly on their smartphone

End of Call Survey

Customize your own surveys and measure your customer satisfaction (NPS)

Emotion Tracker

Get Summary of Client’s Emotions and build a better user experience to your clients.

Roaming Agents

Agents working from home can receive calls and make calls to customers directly from their mobile phones

Click2TTS

Submit a text message, get it converted to audio using TTS service in your desired language, and play it to the customer phone.

Click2Audio


ZIWO Release Notes

Be notified automatically within ZIWO about our new features, release notes, fixes and more

ZIWO Support

From your admin portal, you can easily browse our knowledge base and send tickets to our support team

Sending SMS & Whatsapp

Send SMS confirmations, codes, invitations, information, reminders, etc.

Selfcare

Agent client revamped for better Experience

Call Evaluation

Build your own quality score cards and start evaluating your agents and assess your training needs accordingly

WhatsApp Canned Responses

Add suggested response to WhatsApp conversations

Agent-Queue Grouping

Organize agents and queues better. Bulk assign queues to agents and vice versa.

Abandoned Call Back (ACB)

Call back customers who hang up after a predefined period in a queue.

ZIWO CRM

Customer profile, customer activity history, Click2Call, Call Cards, IoT device integration