coz we luv Startups!
We offer volume discounts
for large teams.
Contact our sales team
for more info.
Want it on your own cloud (at no additional cost) or even
on-premise(need some hardware)? We can do that either!
Easy to implement
I chose ZIWO, because I needed a call center solution that was easy to implement, cloud based, customizable and most importantly had excellent call quality. I am very impressed with Aswat team's customer support and rapid response time.
Great Documentation & Support
We are using ZIWO in API with our backend system to provide phone order confirmations from our e-commerce site. Aswat provided us with great documentation and support for a fast deployment. Operating a contact center abroad, we appreciate the possibility to monitor its activity from our headquarter via its hassle and maintenance free cloud based solution.
Can I try ZIWO for free?
Yes, you can! Your first 14 days free trial is on us. Sign up for a new ZIWO instance to get started.
Each trial instance comes fully loaded with all ZIWO superpowers and a test phone number for inbound calls.
Trial instances are meant for testing only. Unlike the production instances, they are not monitored and not back-up.
Would you want to test the outbound calls facility, you’ll have to purchase some outbound credits.
Can you provide telephone numbers (DID) anywhere?
We can supply telephone numbers in more than 200 countries, including North and South America, Europe, The Middle-East, Africa, Asia, and Oceania.
We provide all type of numbers: geo, toll-free or premium numbers.
Telecom regulations may vary from a country to another and the customers have to comply with it at any point in time.
ZIWO includes an antifraud/antiscam monitoring and reserves the right to suspend any account.
Can I downgrade my subscription plan?
Yes, you can. Decreasing the number of agent subscriptions can be done anytime with effect at the end of the same month. To keep an instance alive, there must be at least 1 paid agent with a minimum of activity.
Why do I need to purchase outbound credits?
Outbound credits are primarily used to pay for the outbound calls and messages that are sent via ZIWO platform. We do use only top tier telecom providers that ensure high-quality voice and full traceability on messages delivery.
Is there a validity date for the outbound credits?
No. In case you want to stop your contract with ZIWO, you’ll get a full refund of the remaining credits.
What payment options do you accept?
At present we do accept payments by credit card (MasterCard or Visa), PayPal, or bank transfer.
How is the billing cycle?
Agent subscriptions are billed at the beginning of each quarter. An increase of subscriptions can happen any time and will be billed pro-rata till the end of the month.
A decrease in subscriptions can be done anytime with effect at the end of the same month.
Outbound credits can be purchased at any point in time. All bills are payable at sight.
What happens if I am not satisfied with my ZIWO purchase?
If you’re not satisfied with any of our product or service, you may stop the contract at any time. Outbound credits will be refunded, your instance with the database and any existing backup will be deleted.
Still, have more questions?
Please contact us and we will happy to answer all your queries.