|Manage calls||Click to |
Call / WebRTC
|Prepare to call in one click|
|Call tracking / ACD||Create scenarios via intelligent routing|
|Call recording||Monitor the quality of calls, assess customer requests and train your agents.|
|Interactive voice response / IVR / IVR||Create and assign IVR systems to your
call flow and manage them on the fly
of call waiting lines
|Organize your call flow by creating
|Easily assign audio files to your
|Customizable SLA||Make better decisions by defining
your own SLA rules and metrics
unlimited callers on hold
|Unlimited incoming calls to be redirected according
to the desired organization
|Outgoing campaign||Create them directly from your CRM or
in standalone mode
|Call routing||Create scenarios using multiple
|Collaborate||Competency- based routing||Define agent skills to
automate queue allocation
|Direct or hot transfer||View where to transfer calls with a single
click, or transfer directly
|Roaming of incoming calls to a mobile
phone or other number
|In an ongoing call, with an Admin profile,
enter the conversation
|Screen notifications||Receive a notification if a
specific event triggers our events engine
|Easy to use, access to
necessary information and functions at any time
|Maximum compatibility and a
comfortable interface on all your connected devices
|Call notification||Automatic display of
caller information during an incoming call
|Business benefits||Premium numbers offered||5 geographic numbers Fr included. Premium and
geo number for all country codes
of phone number
|Choice of virtual number, international,
geographic, green, chargeable, etc.
|Assign a dedicated scenario to a single number or
to a list of telephone numbers
|When contacting a customer and a
third party, hide the telephone numbers
|Discreet listening||In an active call, listen to all
|Whisper function||In an active call, speak only to
|Measure call statistics
transparently for caller and called party
dial customer phone numbers
|Web Call Back||A configurable button on your website
allows you to request for a web call back feature
|Dashboard / Management||Virtual call center||Hire agents and keep an eye on your business from all over the world thanks to our web interface|
|Customize widgets and organize them
according to your needs
|Real-time management||Change any parameter on the fly:
agents, positions, queues, number, etc.
|Summary||Full call log and
|Web interface and IP phones||Complete control of the activity, ie the status of
connection, transfer, modification, etc.
|Create your statistics,
graphs and tables and export
your data in CSV format
|Integrations and API||CRM API||Full API.
Integrate ZIWO with your CRM to
simplify the workflow
|Docu API||Full API.
Complex integrations designed to
be easy to use
|Does your team make and receive calls? ZIWO
offers you the best of both
|Optimize your data flow and unify it
with our CDB system
|SSL certificate||Data encryption between users and
ZIWO servers, in accordance with industry standards
|Features (coming soon)||Web Call Back||A configurable button on your website
allows you to request for a web call back featire.
|Sending SMS & Whatsapp||Send SMS confirmations, codes,
invitations, information, reminders, etc.
|Agent Mobile App||Mobile application for agents, directly
on their smartphone
|Emotion analysis||Analyze conversations to improve
call quality and customer experience
|Selfcare Script||Checklist for self-diagnosing the origin of bugs (excluding ZIWO), ie internet speed, headset not plugged in, international numbering format, no internet connection, etc.|
|Customer Support||Video tutorial||Watch how to develop
|Technical assistance||Full assistance for our full range
|Be inspired by our case studies|
|Listening to your requests to offer the
best experience with our Contact Center
|Postman||ZIWO is fully API-based software.
Open library of all APIs
Can I try ZIWO for free?
Yes, you can! Your first 14 days free trial is on us. Sign up for a new ZIWO instance to get started.
Each trial instance comes fully loaded with all ZIWO superpowers and a test phone number for inbound calls.
Trial instances are meant for testing only. Unlike the production instances, they are not monitored and not back-up.
Would you want to test the outbound calls facility, you’ll have to purchase some outbound credits.
Can you provide telephone numbers (DID) anywhere?
We can supply telephone numbers in more than 200 countries, including North and South America, Europe, The Middle-East, Africa, Asia, and Oceania.
We provide all type of numbers: geo, toll-free or premium numbers.
Telecom regulations may vary from a country to another and the customers have to comply with it at any point in time.
ZIWO includes an antifraud/antiscam monitoring and reserves the right to suspend any account.
Can I downgrade my subscription plan?
Yes, you can. Decreasing the number of agent subscriptions can be done anytime with effect at the end of the same month. To keep an instance alive, there must be at least 1 paid agent with a minimum of activity.
Why do I need to purchase outbound credits?
Outbound credits are primarily used to pay for the outbound calls and messages that are sent via ZIWO platform. We do use only top tier telecom providers that ensure high-quality voice and full traceability on messages delivery.
Is there a validity date for the outbound credits?
No. In case you want to stop your contract with ZIWO, you’ll get a full refund of the remaining credits.
What payment options do you accept?
At present we do accept payments by credit card (MasterCard or Visa), PayPal, or bank transfer.
How is the billing cycle?
Agent subscriptions are billed at the beginning of each quarter. An increase of subscriptions can happen any time and will be billed pro-rata till the end of the month.
A decrease in subscriptions can be done anytime with effect at the end of the same month.
Outbound credits can be purchased at any point in time. All bills are payable at sight.
What happens if I am not satisfied with my ZIWO purchase?
If you’re not satisfied with any of our product or service, you may stop the contract at any time. Outbound credits will be refunded, your instance with the database and any existing backup will be deleted.
Still, have more questions?
Please contact us and we will happy to answer all your queries.