Simply. One Single Price. Only $109/agent/month.
Get all you need to talk to your clients. Simply
Ziwo Benefits
Omnichannel
Solution
Collaborate
Effectively
Pay
as you Go
GDPR
Compliant
API Based
Integration
Cloud
Based
Best Call &
Message Rates
No
Hidden Fee
Click to Call / WebRTC
Call your clients in a single click
Call Tracking / ACD
Create scenarios via intelligent routing
Call Recording
Monitor the quality of calls, assess customer requests and train your agents
IVR/ Interactive Voice Response
Create and assign IVR systems to your call flow and manage them on the fly
Management of call waiting lines
Organize your call flow by creating dedicated queues
Voice Messaging
Easily assign audio files to your various mailboxes
Customizable SLA
Make better decisions by defining your own SLA rules and metrics
Unlimited callers on hold
Unlimited incoming calls to be redirected according to the desired organization
Outgoing Campaign
Create them directly from your CRM or in standalone mode
Call Routing
Create scenarios using multiple input parameters
Urgent Message
Record your own voice message and apply it to a specific number or queue and let your customers be aware of any emergency you may have
Competency-based Routing
Define agent skills to automate queue allocation
Blind or Attended Transfer
View where to transfer calls with a single click, or transfer directly
Roaming Calls
Forwarding incoming calls to an external number (Mobile or landline)
WebConf Coach
In an ongoing call, with an Admin profile, enter the conversation
Screen Notifications
Receive a notification if a specific event triggers our events engine
User-friendly Interface
Easy to use, access to necessary information and functions at any time
Material Design
Maximum compatibility and a comfortable interface on all your connected devices
Call & WhatsApp Notifications
Automatic display of caller information during an incoming call or Incoming WhatsApp conversation
Premium Numbers Offered
5 geographic numbers, France included. Premium and geo number for all country codes
Choice of Phone Number
Choice of virtual number, international, geographic, green, chargeable, etc.
Smart Routing
Assign a number or range of numbers or even a numbers per country to specific audio file or IVR
Call Masking
When contacting a customer and a third party, hide the telephone numbers
Discrete Listening
In an active call, listen to all conversations
Whisper Function
In an active call, speak only to the agent
Call Tracking
Measure call statistics transparently for caller and called party
Automatic Dialer
Create campaigns and automatically call your clients
Web Call Back
A configurable button on your website allows you to request for a web call back feature
Quick Pay
Pay Invoices instantly
Virtual Call Center
Hire agents and keep an eye on your business from all over the world thanks to our web interface
Customizable Dashboards
Customize widgets and organize them according to your needs
Real-time Management
Change any parameter on the fly: agents, positions, queues, number, etc.
Summary
Full call log and caller history
Web Interface and IP Phones
Complete control of the activity, ie the status of connection, transfer, modification, etc.
In-depth Statistics
Create your statistics, graphs and tables and export your data in CSV format
CRM API
Full API. Integrate ZIWO with your CRM to simplify the workflow
Docu API
Full API. Complex integrations designed to be easy to use
Hybrid Call Center
Does your team make and receive calls? ZIWO offers you the best of both
ZIWO CDB
Optimize your data flow and unify it with our CDB system
SSL Certificate
Data encryption between users and ZIWO servers, in accordance with industry standards
ZIWO SDK
Our SDK (sdk.ziwo.io ) is built to provide an easy way to integrate Ziwo calls to your iOS app.
Video Tutorial
Watch how to develop innovative services
Technical Assistance
Full assistance for our full range of services
Case Studies
Be inspired by our case studies
Concierge Services
Listening to your requests to offer the best experience with our Contact Center
Postman
ZIWO is fully API-based software. Open library of all APIs
Whatsapp Conversations
Call and Messages all in one single ZIWO interface
Web Call Back
A configurable button on your website allows you to request for a web call back feature
Agent iOS Mobile App
Mobile application for agents, directly on their smartphone
End of Call Survey
Customize your own surveys and measure your customer satisfaction (NPS)
Emotion Tracker
Get Summary of Client’s Emotions and build a better user experience to your clients.
Roaming Agents
Agents working from home can receive calls and make calls to customers directly from their mobile phones
Click2TTS
Submit a text message, get it converted to audio using TTS service in your desired language, and play it to the customer phone.
Click2Audio
ZIWO Release Notes
Be notified automatically within ZIWO about our new features, release notes, fixes and more
ZIWO Support
From your admin portal, you can easily browse our knowledge base and send tickets to our support team
Sending SMS & Whatsapp
Send SMS confirmations, codes, invitations, information, reminders, etc.
Selfcare
Agent client revamped for better Experience
Call Evaluation
Build your own quality score cards and start evaluating your agents and assess your training needs accordingly
WhatsApp Canned Responses
Add suggested response to WhatsApp conversations
Agent-Queue Grouping
Organize agents and queues better. Bulk assign queues to agents and vice versa.
Abandoned Call Back (ACB)
Call back customers who hang up after a predefined period in a queue.
ZIWO CRM
Customer profile, customer activity history, Click2Call, Call Cards, IoT device integration