Simply.
One Single Price.

Only $109/agent/month.

Take a 14 Day Free Trial

Learn more about ZIWO superpowers

Pourquoi utiliser ZIWO ?

API Based
CRM Plugins

No Hidden Fee

Pay as you go

Cloud Based

Best Call and Messaging Rates

GDPR Compliant

Manage calls

  • Click to Call / WebRTC
  • Call tracking / ACD
  • Call recording
  • Interactive voice response / IVR / IVR
  • Management of call waiting lines
  • Voice Messaging
  • Customizable SLA
  • Unlimited callers on hold
  • Outgoing campaign
  • Call routing

Collaborate

  • Competency-based routing
  • Direct or hot transfer
  • Forward to mobile
  • WebConf Coach
  • Screen notifications
  • User-friendly interface
  • Material Design
  • Call notification

Business benefits

  • Premium numbers offered
  • Choice of phone number
  • VIP / Blacklist
  • Call Masking
  • Discreet listening
  • Whisper function
  • Call tracking
  • Automatic dialer
  • Web Call Back

Dashboard / Management

  • Virtual call center
  • Customizable dashboards
  • Real-time management
  • Summary
  • Web interface and IP phones
  • In-depth statistics

Integrations and API

  • CRM API
  • Docu API
  • Mixed call center
  • ZIWO CDB
  • SSL certificate

Features (coming soon)

  • Sending SMS & Whatsapp
  • Agent Mobile App
  • Emotion analysis
  • Selfcare Manual

Customer Support

  • Video tutorial
  • Technical assistance
  • Case studies
  • Concierge services
  • Postman

Here are the features in more detail:

Manage callsClick to
Call / WebRTC
Prepare to call in one click
Call tracking / ACDCreate scenarios via intelligent routing
Call recordingMonitor the quality of calls, assess customer requests and train your agents.
Interactive voice response / IVR / IVRCreate and assign IVR systems to your
call flow and manage them on the fly
Management
of call waiting lines
Organize your call flow by creating
dedicated queues
messaging
voice
Easily assign audio files to your
various mailboxes
Customizable SLAMake better decisions by defining
your own SLA rules and metrics
Number
unlimited callers on hold
Unlimited incoming calls to be redirected according
to the desired organization
Outgoing campaignCreate them directly from your CRM or
in standalone mode
Call routingCreate scenarios using multiple
input parameters
CollaborateCompetency- based routingDefine agent skills to
automate queue allocation
Direct or hot transferView where to transfer calls with a single
click, or transfer directly
Forward
to mobile
Roaming of incoming calls to a mobile
phone or other number
WebConf
Coach
In an ongoing call, with an Admin profile,
enter the conversation
Screen notificationsReceive a notification if a
specific event triggers our events engine
User-
friendly interface
Easy to use, access to
necessary information and functions at any time
Material
Design
Maximum compatibility and a
comfortable interface on all your connected devices
Call notificationAutomatic display of
caller information during an incoming call
Business benefits Premium numbers offered5 geographic numbers Fr included. Premium and
geo number for all country codes
Choice
of phone number
Choice of virtual number, international,
geographic, green, chargeable, etc.
VIP /
Blacklist
Assign a dedicated scenario to a single number or
to a list of telephone numbers
Call
Masking
When contacting a customer and a
third party, hide the telephone numbers
Discreet listeningIn an active call, listen to all
conversations
Whisper functionIn an active call, speak only to
the agent
Call
tracking
Measure call statistics
transparently for caller and called party
Automatic dialerAutomatically
dial customer phone numbers
Web Call BackA configurable button on your website
allows you to request for a web call back feature
Dashboard / ManagementVirtual call centerHire agents and keep an eye on your business from all over the world thanks to our web interface
Tables
customizable edges
Customize widgets and organize them
according to your needs
Real-time managementChange any parameter on the fly:
agents, positions, queues, number, etc.
Summary Full call log and
caller history
Web interface and IP phonesComplete control of the activity, ie the status of
connection, transfer, modification, etc.
In-
depth statistics
Create your statistics,
graphs and tables and export
your data in CSV format
Integrations and APICRM APIFull API.
Integrate ZIWO with your CRM to
simplify the workflow
Docu APIFull API.
Complex integrations designed to
be easy to use
Center
Joint Appeals
Does your team make and receive calls? ZIWO
offers you the best of both
ZIWO
CDB
Optimize your data flow and unify it
with our CDB system
SSL certificateData encryption between users and
ZIWO servers, in accordance with industry standards
Features (coming soon)Web Call BackA configurable button on your website
allows you to request for a web call back featire.
Sending SMS & WhatsappSend SMS confirmations, codes,
invitations, information, reminders, etc.
Agent Mobile AppMobile application for agents, directly
on their smartphone
Emotion analysisAnalyze conversations to improve
call quality and customer experience
Selfcare ScriptChecklist for self-diagnosing the origin of bugs (excluding ZIWO), ie internet speed, headset not plugged in, international numbering format, no internet connection, etc.
Customer Support Video tutorialWatch how to develop
innovative services
Technical assistanceFull assistance for our full range
of services
Studies
Case
Be inspired by our case studies
Services
Concierge
Listening to your requests to offer the
best experience with our Contact Center
PostmanZIWO is fully API-based software.
Open library of all APIs

Questions about pricing?

Can I try ZIWO for free?
Yes, you can! Your first 14 days free trial is on us. Sign up for a new ZIWO instance to get started.
Each trial instance comes fully loaded with all ZIWO superpowers and a test phone number for inbound calls.
Trial instances are meant for testing only. Unlike the production instances, they are not monitored and not back-up.
Would you want to test the outbound calls facility, you’ll have to purchase some outbound credits.

Can you provide telephone numbers (DID) anywhere?
We can supply telephone numbers in more than 200 countries, including North and South America, Europe, The Middle-East, Africa, Asia, and Oceania.
We provide all type of numbers: geo, toll-free or premium numbers.
Telecom regulations may vary from a country to another and the customers have to comply with it at any point in time.
ZIWO includes an antifraud/antiscam monitoring and reserves the right to suspend any account.

Can I downgrade my subscription plan?
Yes, you can. Decreasing the number of agent subscriptions can be done anytime with effect at the end of the same month. To keep an instance alive, there must be at least 1 paid agent with a minimum of activity.

 

Why do I need to purchase outbound credits?
Outbound credits are primarily used to pay for the outbound calls and messages that are sent via ZIWO platform. We do use only top tier telecom providers that ensure high-quality voice and full traceability on messages delivery.

 

Is there a validity date for the outbound credits?
No. In case you want to stop your contract with ZIWO, you’ll get a full refund of the remaining credits.

 

What payment options do you accept?
At present we do accept payments by credit card (MasterCard or Visa), PayPal, or bank transfer.

How is the billing cycle?

Agent subscriptions are billed at the beginning of each quarter. An increase of subscriptions can happen any time and will be billed pro-rata till the end of the month.

A decrease in subscriptions can be done anytime with effect at the end of the same month.

Outbound credits can be purchased at any point in time. All bills are payable at sight.

What happens if I am not satisfied with my ZIWO purchase?

If you’re not satisfied with any of our product or service, you may stop the contract at any time. Outbound credits will be refunded, your instance with the database and any existing backup will be deleted.

Still, have more questions?
Please contact us and we will happy to answer all your queries.