The year is 2020 and it has brought with it newer technological advances, automated solutions, and a bio-threat that the world was not perhaps very prepared for. This graph is...
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Outbound Campaign Management for Better Productivity Gone are the days when agents used to dial thousands of customer contact numbers manually just to promote the upcoming product or remind customers about...
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For any business to succeed and thrive, the need to analyze data and implement strategies based on the results cannot be overlooked. Thanks to modern technologies, obtaining customers’ data is...
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How many times have you had to contact customer support just because your internet connection was down. Studies show that 7 out of 10 of times, your experience with the...
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Web Callback’ is an IVR (Interactive Voice Response) technology that paves the way for customers to request for callbacks from companies by entering their contact information on the latter’s website....
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So, What is PSTN? PSTN stands for Public Switched Telephone Network, or the traditional circuit-switched telephone network. This is the system that has been in general use since the late 1800s....
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This KPI has a large impact on customer satisfaction....
Read MorePress Release : Dubai, Oct 16th, 2019 ZIWO, Software-As-A-Service based Contact Center closes Series A Funding led by Wamda Capital Fast growing B2B SAAS will use the funds to consolidate its technology...
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In the feature-oriented test script development this solution feasible for Protractor framework with cucumber integration. Let's start with the framework structure. Test script designed based on the test cases order by...
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JMeter- Need bit more Freedom? Here you go LOCUST ! We all know Apache JMeter is something we used for ages. It's a good tool. As per my vision, JMeter does not...
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