Web Callback’ is an IVR (Interactive Voice Response) technology that paves the way for customers to request for callbacks from companies by entering their contact information on the latter’s website....
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So, What is PSTN? PSTN stands for Public Switched Telephone Network, or the traditional circuit-switched telephone network. This is the system that has been in general use since the late 1800s....
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This KPI has a large impact on customer satisfaction....
Read MorePress Release : Dubai, Oct 16th, 2019 ZIWO, Software-As-A-Service based Contact Center closes Series A Funding led by Wamda Capital Fast growing B2B SAAS will use the funds to consolidate its technology...
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In the feature-oriented test script development this solution feasible for Protractor framework with cucumber integration. Let's start with the framework structure. Test script designed based on the test cases order by...
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JMeter- Need bit more Freedom? Here you go LOCUST ! We all know Apache JMeter is something we used for ages. It's a good tool. As per my vision, JMeter does not...
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We all know "postman" we do use it as API test tool. Mostly for straight forward non-automative solutions. But postman facilitates for very interesting integrations like bulk run, console execution,...
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What is an API? API is the acronym for ‘Application Programming Interface,’ which is a software intermediary that allows two applications to talk to each other. Each time you use an...
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THE MOVE For the first time, Microsoft cloud services are now being delivered from data centres in the Middle East, with the general availability of two new cloud regions in Abu...
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