In this dynamic era, we are consistently evolving from static websites to real-time applications. Several apps using real-time communication have revolutionized the digital world by making communication easier than it...
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The unprecedented outbreak of the Covid-19 pandemic has had staggering and far-reaching effects on all facets of human life. With several businesses having to halt work for an indefinite time,...
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The year is 2020 and it has brought with it newer technological advances, automated solutions, and a bio-threat that the world was not perhaps very prepared for. This graph is...
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Outbound Campaign Management for Better Productivity Gone are the days when agents used to dial thousands of customer contact numbers manually just to promote the upcoming product or remind customers about...
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Jargon like ‘customer satisfaction’, ‘customer experience’, and ‘customer service’ are mostly used by businesses to attract new customers. But it’s not a hidden fact that these terms actually hold value...
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For any business to succeed and thrive, the need to analyze data and implement strategies based on the results cannot be overlooked. Thanks to modern technologies, obtaining customers’ data is...
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How many times have you had to contact customer support just because your internet connection was down. Studies show that 7 out of 10 of times, your experience with the...
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Web Callback’ is an IVR (Interactive Voice Response) technology that paves the way for customers to request for callbacks from companies by entering their contact information on the latter’s website....
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So, What is PSTN? PSTN stands for Public Switched Telephone Network, or the traditional circuit-switched telephone network. This is the system that has been in general use since the late 1800s....
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This KPI has a large impact on customer satisfaction....
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