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Get all you need on latest industry trends and features that benefit your business.

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The Power of WhatsApp Business with ZIWO Conversations

customer support
WhatsApp Business
Knowledge Sharing
Productivity

Nov 2, 2023

Pause and Resume Call Recording – Benefits & Industries ​

Quality Assurance
employee training
Trust Building
Call Recording

Oct 23, 2023

Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices

OutboundIVR
IVRSystem
VoiceAutomation
CustomerService

Oct 18, 2023

How to Become a Customer-Centric Organization

customer feedback
Customer-Centric
Customer Focus
Business Strategy

Sep 26, 2023

Multilingual Contact Centers: Bridging Language Gaps

Contact centers
Language barriers
Language support

Sep 21, 2023

Listening to Customers with End-Call Surveys

customer feedback
Agent Performance
End-Call Surveys
CX Strategy

Sep 6, 2023

Top 6 Myths About Remote Contact Center Agents

Remote Work Myths
Work from Home
Misconceptions

Aug 28, 2023

Essential Call Center Coaching Tips

customer service
Agent Performance
Coaching Tips
Agent Training

Jul 31, 2023

Humanizing Customer Experience: The Power of Connection

customer service
Customer Loyalty
Personalization
Humanizing

Jul 17, 2023

Call Center Reporting & Analytics

service level
Quality Assurance
call volume
Data analysis

Jun 20, 2023

IVR Optimization: Best Practices to Enhance Customer Service

IVR
ivr system
Best IVR Systems
Best practices

Jun 15, 2023

What is Roaming Agent/ Remote Agent Feature?

remote agents
remote working
cloud service
remote telesales

Jun 7, 2023

Customer Loyalty: Definition, Examples, Best Practices

CUSTOMER Advocacy
Reward Programs
serving customers
loyal clients

May 15, 2023

Top 10 Call Center Agent Skills

customer service
communication
active listening
Critical thinking

Apr 24, 2023

What is Call Center AWT Average Wait Time?

ziwo
Average wait time
Call handling
Agent efficiency

Apr 13, 2023

Why Do You Receive Calls from ASWAT FZ LLC?

caller ID
CNAP Iin UAE
aswat celler ID
ZIWO by Aswat

Mar 22, 2023

The Importance of CX Management for Business Success

customer service
customer feedback
CX Managment
Customer Loyalty

Mar 20, 2023

تقارير خدمة العملاء وأهميتها في تطوير أداء مركز الاتصال

Mar 9, 2023

How CCaaS Will Reduce Your Call Center Costs?

WHAT IS CCaaS
ZIWO CCaaS

Mar 6, 2023

6 Ways Call Routing Will Improve Customer Service

call distribution
call transfers
waiting times
service levels

Mar 1, 2023

Tips for Managing Remote Call Center Agents

remote work
training
project managment
management tools

Feb 16, 2023

Using Design Thinking Methods To Improve CX

companies
Improve CX
UX Design
Customer needs

Feb 13, 2023

Artificial Intelligence (AI) & Automation In Call Centers

Feb 2, 2023

8 Customer Engagement Trends To Keep An Eye On In 2023

omnichannel
chatbots
2023 tech trends
Personalization

Jan 27, 2023

CLI (Calling Line Identification): Definition & Benefits

cli feature
new features
available numbers
Outbound calling

Jan 17, 2023

Call Center BPO: Definition And Advantages

operations
BPO services
third-party

Jan 17, 2023

Salesforce CRM (Customer Relationship Management)

SALESFORCE
SALESFORCE CRM
salesforce uae
marketing cloud

Dec 28, 2022

The Basic Structure of Call Centers

Dec 16, 2022

What is ACD or Automatic Call Distribution? | Smart ACD Routing

call center terms
what is ACD
call distribution
acd system

Nov 16, 2022

12 Telephone Etiquette Tips For Call Center Agents

call center rules
active listening
phone Etiquette
phone rules

Sep 26, 2022

What is VoIP and How Does it Work?

telecommunication
voip calls
ip network
voip solutions

Sep 6, 2022

Benefits of Using International Phone Numbers | Virtual Phone Numbers | Toll-Free Numbers

customer service
2022 business
toll free numbers
Local Numbers

Aug 3, 2022

What is CTI (Computer Telephony Integration)?

phone system
telecommunication
telephone systems
call centers

Jul 14, 2022

How Cloud Telephony-CRM Integration Benefits Your Business?

cloud call center
customer support
outbound
integration

Jun 10, 2022

Z-Dial | Auto Dialer | Automated Phone Calls | Outbound Tool

outbound calls
auto dial
z dial
outbound campaign

May 18, 2022

النظام الهاتفي المخصص للأعمال

Apr 28, 2022

Why CRM is Important For Every Business?

customer service
Businesses
business tools
2022 software

Apr 26, 2022

How to Setup a Call Center Business From Scratch?

customer service
2022 business
startup plan

Apr 21, 2022

What is Call Masking Feature | Definition | Benefits

hiding numbers
customer service
telecommunication

Mar 4, 2022

Business Phone System

phone system
ziwo cloud
companies phone
calling software

Jan 24, 2022

Top 15 Call Center KPI’s & Metrics to Track

call center kpi
service level

Jan 20, 2022

Call Queue | Introduction | Benefits | How to set up

call queuing
waiting on hold
create queue

Dec 13, 2021

10 Key Factors to Consider When Choosing Contact Center Software

ziwo
10 Key Factors

Nov 25, 2021

What is CNAP Feature in Telecom?

cnap cervice
cnap uae
what is cnap
cnap in telecom

Nov 17, 2021

What is Net Promoter Score (NPS)

nps
what is nps
nps formula

Nov 11, 2021

Call Tracking: Definition, Types, and Benefits

tracking calls
call tracking
feature
marketing

Nov 8, 2021

Startups Essential Tool: ZIWO Software

startup
startups
startup growth
startup tools

Nov 1, 2021

Why Omnichannel Is Important?

omnichannel
omnichannel ziwo
omni channel

Oct 20, 2021

What is First Call Resolution (FCR)?

FCR
What is FCR
fcr meaning
fcr definition

Sep 30, 2021

انظمة الاتصال السحابي مقارنة مع التقليدية في مراكز الاتصال

Sep 28, 2021

What is Average Handle Time (AHT)?

AHT
aht formula
aht meaning
what is AHT

Sep 23, 2021

What is Call Whispering and Why Call Whispering is Important for Businesses

call whisper
employee training
agent support
call whispering

Sep 19, 2021

On Premise Call Center Vs Cloud-based Call Center

Sep 12, 2021

What is Click to Call and How Is It Important to Customer Experience?

Click-to-Call
Contact Center

Mar 22, 2021

Learn how to install your HubSpot integration in ZIWO

integration

Mar 15, 2021

Emotion Tracker: A Step Towards The Future of Call Centers

emotion tracker
AI feature
voice AI
ZIWO AI

Feb 14, 2021

What is IVR? And How It Benefits Your Business?

IVR
What is IVR
Interactive Voice
ivr system

Jan 11, 2021

What Do VoIP Phones Mean For Today’s Business

callcenterapi
phone models
voip desk phone
technology

Nov 17, 2020

How the pandemic has changed Remote Working <br> 5 Top Trends for the Next Decade

customer support
IVR
work remotely

Nov 9, 2020

State of Retail Post COVID-19

State of Retail
retail updates
retail covid
retail trends

Oct 27, 2020

Revolutionizing Business by WhatsApp

customer support
inbound

Jul 27, 2020

ABC’s of SDK

CCaaS
integration
contactcenterapi
trendy softwares

Jul 14, 2020

All you need to know about Webhook Integration (Beta Version)

integration
contactcenterapi
webhooks
webhook meaning

May 18, 2020

How virtual agents can help your business in today’s situation?

cloud call center
customer support
outbound
virtual agents

Apr 15, 2020

How To Keep Your Business Running Remotely?

cloud call center
customer support
outbound
inbound

Mar 27, 2020

How to use Outbound Dialer in Marketing ?

customer support
outbound
CCaaS
outbound dialer

Mar 17, 2020

The Immense Advantages of Call Tracking for Businesses

IVR
FCR
marketing tool
call center tool

Mar 11, 2020

End Call Survey – A must-have for all businesses

cloud call center
customer support
CCaaS
IVR

Mar 4, 2020

What is Web CallBack functionality and how can it help your business?

outbound
inbound
integration
callcenterapi

Jan 27, 2020

ZIWO closes Series A Funding led by Wamda Capital

customer support
CCaaS
series funding
tech new

Jan 12, 2020

Call Center KPIs : Definitions & Best Practices

cloud call center
CCaaS
IVR
FCR

Dec 28, 2019

UI Automation Test reporting: Protractor/BDD

customer support
callcenterapi
API library
JSON file

Nov 22, 2019

What can be done with your existing PSTN lines?

customer support
CCaaS
phone numbers

Oct 16, 2019

JMeter vs Locust, which do you prefer ?

customer support
callcenterapi
API library
technology

Sep 26, 2019

Why is API key to your business?

customer support
IVR
API library
what is API

Sep 16, 2019

Postman as QA automation tool

integration
IVR
API library
postman

Aug 25, 2019

The Emergence of Azure in Middle East

customer support
CCaaS
Azure
microsoft azure

Jul 14, 2019

The StartUp Experience

inbound
IVR
outbund
startup

Jun 19, 2019

Hackathon: Where Creativity Becomes Reality!

cloud call center
inbound
integration
startup

May 22, 2019

QA | Contact Center Software

IT
Quality Assurance
QA
standards

Jan 28, 2019

Zabbix Summit 2018

IVR
FCR
Zabbix
Monitoring tools

Dec 18, 2018

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