A call center software that improve your customer experience, streamline operations, and effectively train your agents to deliver exceptional service.
Enabling the success stories of so many companies.
Scale easily in the Middle East. Instantly onboard new countries with local numbers and local cloud hosting. Keep the track of your performance with live dashboards and customised reports.
Make sure to deliver the best experience with our CRM integrations. Organize your workflow between departments using an IVR, smart call routing, or skills and language assignment.
You can onboard new agents in minutes, train them with call whispering, and leverage their performance with accessible and clear quality call recording using ZIWO. They can also organize their workflow with tags, notes, attachements or transferring options.
99,99% Uptime, Cloud, Security compliance, ISO compliant, 24/7 local support
Improving Customer Experience in the GCC
Deployed in minutes
Crystal Clear Quality Calls
Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.
Streamline Your Communication
Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English or Arabic to boost your productivity and your customer experience.
15+ CRM Integrations
Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.
"As a cloud-based contact center solution, ZIWO enabled Floward to scale to Egypt and other countries outside Saudi Arabia easily, and to many other countries in the Middle East."
Head of Customer Service
Features designed to provide the best customer experience.
Simple, secure, reliable and cloud agnostic
SSL & SSH Encryption of Data
ZIWO runs on any public or private cloud
>99.99% Uptime & 24/7 Amazing Local Support
ISO 27001 Certified
Integrated to the best help desks and CRMs
Connect your tools, connect your teams. With over 15 apps already available in our directory, your team’s favourite tools are just a click away.
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly