Features designed to provide the best customer experience.
See what’s included in Ziwo
Enjoy many features to help your company serve customers better, sell more, and handle more calls including Data Analytics, Call Whispering, Call Tracking, IVR, Real-time Monitoring, & many more.
Call Detail Records (CDRs)
Capture information on calls made on telephone systems
Click to Call
Call your clients in a single click
Monitor the quality of calls, assess customer requests and train your agents
HD Inbound & Outbound Calling
HD voice quality voice that sounds crisp, clear, and natural at the receiving end of the call.
Interactive voice response / IVR
Create and assign IVR systems to your call flow and manage them on the fly
Waiting Line Management
Organize your call flow by creating dedicated queues
Make better decisions by defining your own SLA rules and metrics
Unlimited callers on hold
Unlimited incoming calls to be redirected according to the desired organization
Z-Dial (Outbound Dialer)
Create outbound campaign and let ZIWO do the calls after you set up the campaign structure
Create scenarios using multiple input parameters
Enable/ Disable Recording During Calls
To ensure compliance, agents can stop the recording when sensitive information is being discussed or provided, this insures the maximum compliance and security.
Customers can leave voicemail if agents are busy or outside working hours.
Record your own voice message and apply it to a specific number or queue and let your customers be aware of any emergency.
Improving Customer Experience in the GCC
Deployed in minutes
Crystal Clear Quality Calls
Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.
Streamline Your Communication
Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English or Arabic to boost your productivity and your customer experience.
15+ CRM Integrations
Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.
"As a cloud-based contact center solution, ZIWO enabled Floward to scale to Egypt and other countries outside Saudi Arabia easily, and to many other countries in the Middle East."
Head of Customer Service
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly