ZIWO Trust Center

ZIWO is the trusted platform for customer engagement with security, privacy, and resilience built in at every layer. Learn about our policies and principles that make it possible for you to meet your requirements for secure, compliant, engaging experiences at global scale.

ISO certified call center


Meeting global standards for security and privacy

Our third-party attestations, certifications and adherence to global laws and compliance regulations speak to our commitment to data security. ZIWO is built with a robust portfolio of security and compliance certifications, as well as compliance with global regulations, including:

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ISO 27001

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CST Compliant


GDPR and Local Data regulation-compliant

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Keep your data private and protected

Entrust your company and customer data to ZIWO’s best-in-class data protection program. Our products are designed to keep data secure while adhering to the most up-to-date data protection laws around the world.

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Safeguard your communications and data in your country

ZIWO services are designed to keep your data secure, provide options to manage risk, and be reliably available. ZIWO has regular external audits to demonstrate our commitment to enhanced customer trust and assurance.

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Platform reliability is our top priority

ZIWO is constantly exploring ways to prevent downtime or disruption. We are focused on proactive capacity management, database growth, and Service Level Agreement (SLA) compliance while providing transparent updates on any issues we're investigating.

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Improving Customer Experience in the GCC

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High-quality voice

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Deployed in minutes

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Crystal Clear Quality Calls

Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.

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Streamline Your Communication

Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English or Arabic to boost your productivity and your customer experience.

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15+ CRM Integrations

Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.

Supporting your Business Anywhere you want to go

"As a cloud-based contact center solution, ZIWO enabled Floward to scale to Egypt and other countries outside Saudi Arabia easily, and to many other countries in the Middle East."

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Mohammed Natto

Head of Customer Service

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