ZIWO vs. Cloudtalk
When it comes to entering the mid-market, it's crucial to have the right business software. Cloudtalk may be suitable for small businesses, but if your business has significant growth goals, ZIWO is the superior choice for your contact center software needs.
Let’s Talk Numbers: ZIWO or Cloudtalk?
31.5%
28.65%
22%
Comparing Major Differences Between ZIWO and Cloudtalk
Before choosing ZIWO, you should know the key differences that make it a better contact center software than Cloudtalk.
| ZIWO | Cloudtalk | |
|---|---|---|
| Ease of Use | ZIWO is much simpler to use based on users’ reviews on Capterra. It’s gained a 4.6 rating. | Many users consider Cloudtalk easy to use, which makes it gain a 4.5 rating on Capterra, which is a high rating close to ZIWO’s. |
| Customer Support | ZIWO’s customer support is considered one of its most robust qualities. So, users gave it a score of 4.7 on Capterra profile. | Some users complained from slow customer support which causes delay in receiving answers and resolution. It gained a 4.3 rating on its Capterra profile. |
| User Satisfaction | In terms of overall satisfaction, ZIWO receives 4.9 as a rate on G2 profile based on 52 reviews. | Cloudtalk receives 4.3 out of 5 as a score on G2 profile. |
| Feature Set | ZIWO has a set of features that make it better than Cloudtalk like call tags, waiting line management, etc. | Cloudtalk has advanced features that we can describe as less robust compared to ZIWO, like IVR, session routing, auto dialer, and session queuing. |
| Pricing Transparency | Transparent cost effective plans. Learn more about ZIWO pricing plans! | The pricing models are moderate, and no additional hidden fees exist. |
Why ZIWO Beats Cloudtalk?
ZIWO is the optimal choice for your business's current stage, regardless of whether you require a dialer for managing incoming and outgoing calls or a comprehensive omnichannel communication platform. Furthermore, ZIWO offers features that outperform those of Cloudtalk.
Mobile App
Although many agents and administrators use the Cloudtalk desktop app, the mobile app needs some work to be more usable. On the other hand, ZIWO outworks Cloudtalk on the mobile app with easy-to-use and zero-glitch features.
Omnichannel Support
In terms of support via call, Cloudtalk is good. But, if you’re looking for software that delivers customer support in different channels; calls and WhatsApp, then ZIWO is much better.
Custom Agent Statuses
While it seems simple, the ability to display agent status allows managers to see who is available. ZIWO provides consistent status updates for administrators and agents. However, some Cloudtalk users have reported that their status incorrectly appears as offline when they are actually online.
ZIWO vs. Cloudtalk: Which Gets You a Better ROI?
Investing in an advanced contact center cloud software is playing the long game thing. However, ZIWO has enabled numerous clients to make new records within one quarter. Cloudtalk is a more affordable solution than ZIWO, but it does not offer as many features. Check how ZIWO contact center software made the change businesses seek.
“Call Quality and Trust Have Touched the Sky!”
Gold Era became able to make calls in a professional way that easily acquired customers’ trust. Also, tracking calls and reviewing recorded calls became easier.
Gold Era
“With the Same Number of Agents, Productivity Is Doubled!”
Besides call quality, the average handling time and the customer's wait time in the queue got way better with hubpay.
hubpay
“A Comprehensive IVR System That Perfectly Showed Us the Way!”
ZIWO IVR enabled Huff & Puff Burger to determine customers' most chosen options through a detailed report of incoming calls, whether they’re picked up or missed.
Huff & Puff Burger
What Makes You Switch From Cloudtalk to ZIWO?
If Cloudtalk's limited features are hindering your business growth, it's time to switch to ZIWO.
No Glitch Accompanying High Call Volumes
Cloudtalk users often experience glitches, especially during peak times with high call volumes. As your business scales and call volume increases, so does the frequency of these disruptions. ZIWO, on the other hand, offers 99.99% uptime and stability, ensuring all calls are received clearly, regardless of volume.
Seamless Hubspot Integration With Zero Bugs
Cloudtalk's integration with Hubspot CRM has caused user complaints due to missing data and bugs. ZIWO's integration with Hubspot CRM is seamless, ensuring that all call comments are easily transferred.
Switching From Cloudtalk to ZIWO Is Simpler Than You Think
Don’t worry about your historical data! To provide your customer with a sustainable and lasting experience, storing their past interactions becomes ZIWO’s responsibility. So, your customers will never feel your business is missing anything about them!
Get the Full Support You Need
Through our open API, your most-used CRMs and software solutions are easily integrated into ZIWO. So, your agents can manage calls and messages with one click! Also, any open ticket is still there!
Typically Takes the Least Amount of Time
Setting up your business call center in just one hour is not a daydream. Our client “deliveroo” is a success story that showcases how easy it is to switch to ZIWO!
Need Help Switching?
FAQs
Why Is ZIWO Better Than Cloudtalk?
- A flexible high-end contact center software that meets the needs of medium and large enterprises.
- Flexible CRM API that enables smooth integration with Hubspot CRM.
- The mobile application (iOS/Android) is as robust as the web version.
- Omnichannel support that delivers excellent service via calls and WhatsApp.
What’s the Difference Between ZIWO and Cloudtalk?
- More than a dialer.
- High call volumes are glitch-free.
- Agent status customization.
- No call lags.
Why Are ZIWO Automation Features Better Than Cloudtalk?
Choose ZIWO, the no.1 Contact Center Software in the MENA