AI Score Card
Evaluate every customer interaction with accuracy and fairness. The ZIWO Intelligence Score Card gives you full control over performance criteria while keeping feedback unbiased and emotion-free.
Measure What Matters Most to Your Business
The AI Score Card turns every conversation into measurable performance insights. It evaluates specific criteria for each call, helping supervisors focus on coaching and continuous improvement.
Customizable Evaluation Criteria
Enable or disable scoring dimensions such as call opening & introduction, verification, or agent attitude. Tailor the AI Score Card to reflect your team’s true performance goals.
Unbiased AI Feedback
Get fair, consistent, and emotion-free evaluations. ZIWO’s AI analyzes calls objectively, eliminating human bias and ensuring every agent is judged on performance, not perception.
Actionable Coaching Insights
Turn data into growth. Supervisors can easily identify strengths and improvement areas, track progress, and guide agents using data-driven insights.
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