Call Transfer (Blind or Attended)
Making call transfers is an essential part of your customer service routine and it will greatly improve customer satisfaction. View where to transfer calls with a single click, or transfer directly!
Connect the right person to the right call. Simply!
With ZIWO Contact Center’s call transfer feature, your agents can easily transfer calls to another agent, expert, team in two effortless methods:
Blind Call Transfer
Blind Transfer or Cold Transfer, is often used for departmental transfers, where the initial agent redirects the call to another department without informing either the customer or the second agent.
Attended Call Transfer
Also known as warm Transfer, involves the initial agent placing the customer on hold and briefing the second agent about the issue. This approach ensures seamless service as the second agent is well-informed, sparing the customer from repetition.
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