WebConf Coach
When a call is in progress, the WebConf Coach allows admins to discreetly join an ongoing call to provide real-time support or monitor agent-customer interactions, enhancing quality assurance efforts in call centers.
Let’s join a call. Simply!
Increase CSAT
Elevating customer satisfaction scores through improved feedback options like surveys and ratings. Providing more coaching opportunities, and taking corrective action.
Teach & Educate
Equipping agents with valuable information, ensuring on-brand language usage, and optimizing customer communication.
Boost Productivity
Identifying beneficial behaviors that boost productivity and detrimental behaviors that hinder efficiency. Enhance productivity through evaluation and improvement.
Improve Service Level
Monitoring calls progress and coaching staff to cultivate the knowledge and skills to provide excellent service to customers.
Join thousands of businesses transforming customer interactions.
Cloud telephony and call center software deployed instantly