Conversation Transfer
Conversation transfer allows agents to seamlessly pass ongoing conversations to their colleagues and work together on resolving customer queries or issues.
Seamless Conversation Transfers. Simply!
Transfer a conversation session to other teammates, managers, or departments when a customer needs extra help with an issue, or to make room for new requests.
Real-Time Availability Check
Effortlessly assess the availability of the intended recipient before transferring the conversation, ensuring a seamless and timely handoff.
Pass Notes & Tags
Add notes and tags prior to transferring the conversation, ensuring that the team member receives important information before handling the conversation.
Enhance CX
Elevate customer service with Conversation Transfer for personalized interactions and seamless assistance.
Improve Response Time
Efficiently handle customer inquiries and deliver prompt solutions with the Conversation Transfer feature.
Increase The Knowledge
Enable seamless connections between customers and highly knowledgeable team members for comprehensive assistance using the Conversation Transfer feature.
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