Smart Call Routing
Assign a number or range of numbers per country to specific audio files, queues, or IVR in your system. Implement actions like routing calls, language-specific agents, custom IVRs, or blacklisting for each country.
Reaching You Right with Smart Call Routing. Simply!
Smart Call Routing is highly flexible and allows you to create multiple solutions by taking into account all possible scenarios.
Save time
Intelligent call routing system reduces wasted time by eliminating the high frequency of cases in which callers are forced to repeat their explanations of their problem to multiple agents.
Personalized Experience
By routing calls into specific IVR menus based on the caller's needs, you can provide a personalized experience. This ensures callers are directed to the right information or department efficiently.
Geographic Plan
By using Intelligent call routing, inbound calls are directed to agents located in the same region as the caller based on the assigned queues. This enables local expertise, and improved support tailored to the caller's location.
Reduce Costs
Customer service costs are reduced by having an intelegant system managing call routing high volume calls.
Improved CX
The Intelligent call routing significantly increases the likelihood that the caller will be connected with the agent best-suited to help fully accomplish his/her purpose of the call.
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