Custom Agent Statuses
Admins can create custom agent statuses instantly, orchestrate workflow like never before! An agent's status determines if agents can make/receive calls.
Admins create, agents celebrate. Simply!
Finetune your call center status codes with ZIWO according to your call center’s needs.
Workforce Management
Awaken powerful insights into call center workforce needs! Unleash your team's potential with precision.
Tracking Agent Performance
Agent status, combined with our cutting-edge reporting and monitoring, empowers you to track agent's performance flawlessly.
Makes Call Routing Easier
Automated call routing is vital for contact centers, directing calls to extensions or groups based on agent status and availability.
Provides an Onboarding Environment
Well-defined agent statuses help new hires during onboarding, granting control over call management to accommodate learning and call processing needs.
Streamline Remote Working
Enhance remote working efficiency with agent status streamlining. Empower seamless communication and call management for a productive workforce.
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