Mubawab's Journey to Enhance Client Communications
Mubawab, the leading real estate platform in Morocco and Tunisia, previously relied on an internal CRM and mobile or landline phones for calls. They partnered with ZIWO to establish a true customer service system that made them more accessible, allowed better control over client communications, and improved overall service quality. With full integration between ZIWO and their CRM, agents can now automatically call clients from anywhere without depending on fixed lines. This custom solution offered high-quality service at a reasonable cost.
Mubawab Testimonial
- Mubawab partnered with ZIWO to enhance customer service and call quality.
- Full CRM integration enables agents to call clients automatically from anywhere.
- The solution improved accessibility, control, and service quality at a reasonable cost.
ZIWO Features used by Mubawab
Real-time Management
Hybrid call center
HD Inbound & Outbound Calling
Live Dashboard
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