Our Customers

TBO's Enhanced CX and Operational Efficiency

TBO.com is a leading global travel distribution platform, simplifying the travel business for both suppliers and buyers. They were using another solution that didn’t offer 24/7 availability and lacked full coverage across their locations, while also limiting call handling efficiency. With ZIWO, they implemented advanced call routing, analytics tools for managers, and CRM integration, enabling better agent performance tracking, faster response times, and an improved experience for both agents and customers.

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TBO Testimonial

  • Previous solution lacked 24/7 availability, full location coverage, and efficient call handling.
  • With ZIWO, they implemented advanced call routing, analytics tools, and CRM integration.
  • Result: improved agent performance tracking, faster response times, and a better customer experience.
Features

ZIWO Features used by TBO

Call Routing

Agent Statistics

Live Dashboard

CRM API

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