Our Customers
Tyres Online Revolutionizes its CX with ZIWO
Tyres Online, founded in 2018, expanded from 5 to 70 centers in the UAE. Before ZIWO, they struggled with communication, slow response times, and reporting. After switching to ZIWO, their first response time improved from 25 seconds to 9 seconds, and they gained better control over agent performance and call monitoring.
Tyres Online Testimonial
- Customers faced issues reaching them via phone before using ZIWO.
- Communication, reporting, and accessibility issues solved with ZIWO
- Features include live dashboards, agent reporting, and call recordings.
- Improved first response time from 25 seconds to 9 seconds.
Features
ZIWO Features used by Tyres Online
HD Inbound & Outbound Calling
Agent Statistics
Enable/ Disable Recording During Calls
Live Dashboard
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