Our Customers
Waseel's Streamlined Healthcare Communication
Waseel, a leading healthcare technology provider in Saudi Arabia, significantly improved their contact center operations by implementing ZIWO's cloud-based solutions. This integration enhanced their ability to monitor agent performance, track call efficiency, and manage customer interactions effectively, driving improved customer satisfaction and operational efficiency.
Waseel Testimonial
- Enhanced tracking of agent performance and call efficiency.
- Seamless integration with ticketing and CRM systems for automated call-to-ticket conversion.
- Real-time KPI dashboard displaying incoming, missed, and outgoing calls.
- Easy access to call recordings for quality assurance and sales improvement.
- Improved customer satisfaction through streamlined communication and monitoring.
Features
ZIWO Features used by Waseel
Call Tracking
CRM API
Agent Statistics
Call Detail Record (CDR)
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