Our Customers
Waseel's Streamlined Healthcare Communication
Waseel, a leading healthcare technology provider in Saudi Arabia, significantly improved their contact center operations by implementing ZIWO's cloud-based solutions. This integration enhanced their ability to monitor agent performance, track call efficiency, and manage customer interactions effectively, driving improved customer satisfaction and operational efficiency.
Waseel Testimonial
- Enhanced tracking of agent performance and call efficiency.
- Seamless integration with ticketing and CRM systems for automated call-to-ticket conversion.
- Real-time KPI dashboard displaying incoming, missed, and outgoing calls.
- Easy access to call recordings for quality assurance and sales improvement.
- Improved customer satisfaction through streamlined communication and monitoring.
Features
ZIWO Features used by Waseel
Call Tracking
CRM API
Agent Statistics
Call Detail Record (CDR)
Join hundreds of companies that are willing to talk to their clients. Simply.
Cloud telephony and call center software deployed instantly
In partnership with
