Recorded calls analysis when combined with performance metrics can boost productivity in the call center.
CDR
Call Detail Record (CDR) is simply the practice to capture call details along with actual call recordings within a call center to improve agent productivity and boost customer satisfaction.
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Simply. Listen to your clients
CDR has got you covered !
CDR Benefits
Agent Compliance
Agents are more likely to follow standard operating procedures and stay in compliance with rules & regulations.
Quality Assurance
Coaching
Recorded calls can be used as real world scenarios for new & existing agent training on how to respond to those situations.
Customer Satisfaction
Managers can listen to the conversations in question and respond accordingly to improve customer satisfaction.
CDR Features
Below features provides you all tools and techniques required to monitor your call center performance !
Download & Share
Audio Files
Playback & Pause
Capability
Emotion
Tracking
Inbound/Outbound
CDR
Detailed
Call Flow