ZIWO vs. Callgear
Callgear served your small business well, but now you're ready to grow. As you explore Callgear alternatives, it's clear that ZIWO is the ideal business contact center solution to support your current and future needs.
Let’s Talk Numbers: ZIWO or Callgear?
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Comparing Major Differences Between ZIWO and Callgear
Before choosing ZIWO, you should know the key differences that make it a better contact center software compared to Callgear.
| ZIWO | Callgear | |
|---|---|---|
| Scalability | Offers better value for growing businesses that want to expand. Check Floward success story! | More suitable for small businesses that struggle with complex infrastructures and scalability. |
| After-sales Support | Clients always get instant help from customer support (see this G2 user review). | Delayed response times and a weaker retention model due to unsatisfactory customer service. |
| Local Hosting | Local hosting and processing — no data leaves the country; compliant with local regulations where we operate. | Insufficient offshore hosting and lack of local data centers. |
| Advanced Features | User-friendly design with superior reporting, customizable workflows, and ZIWO AI. | Comparable feature list but missing key CRM integrations (e.g., HubSpot) and weaker reporting/workflows. |
| Pricing | Transparent pricing model. Learn more about ZIWO pricing plans! | Hidden fees may apply — see Callgear pricing. |
Why ZIWO Beats Callgear?
Three capabilities that make teams switch from Callgear to ZIWO.
Call Whispering
Beyond basic "whisper messages", ZIWO enables live supervisor guidance during ongoing calls.
Call Masking
A two-way secure channel keeps customers’ and business numbers private.
Sentiment Analysis
ZIWO AI detects customer attitude and behavior so agents can react accordingly. Callgear offers no comparable AI feature.
ZIWO vs. Callgear: Which Gets You a Better ROI?
Cloud call center platforms are long-term plays, yet ZIWO has enabled many clients to set new records within <strong>one quarter</strong>. Here are a few examples.
“Perfect for Sales and Customer Support; Helpful for Talent Acquisition”
ZIWO helped CALO’s TA team place worldwide calls from Bahrain, saving money, time, and effort.
Calo
“Helped Us Increase Revenue to 10% on Average”
Z-Dial outbound improved conversion focus and connection rates at IBT BPO.
IBT
“Easily Guaranteed a 90% CSAT!”
With ZIWO, Tafaseel BPO hit its customer-experience targets.
Tafaseel
What Makes You Switch From Callgear to ZIWO?
Callgear may suit SMBs, but scaling teams need more advanced capabilities — AI tops the list.
Voice Clarity
Consistently clear VoIP calls that are easy to understand and act upon.
Customer Support
24/7 bilingual support (EN/AR) to minimize downtime and maximize productivity.
Data Migration
Seamless transfer of contacts, interactions, and past tickets at no extra charge.
Switching From Callgear to ZIWO Is Simpler Than You Think
Don’t worry about your historical data! To provide your customer with a sustainable and lasting experience, storing their past interactions becomes ZIWO’s responsibility. So, your customers will never feel your business is missing anything about them!
Get the Full Support You Need
Through our open API, your most-used CRMs and software solutions are easily integrated into ZIWO. So, your agents can manage calls and messages with one click! Also, any open ticket is still there!
Typically Takes the Least Amount of Time
Setting up your business call center in just one hour is not a daydream. Our client “deliveroo” is a success story that showcases how easy it is to switch to ZIWO!
Need Help Switching?
FAQs
Why Is ZIWO Better Than Callgear?
- 24/7 local support with industry-leading FCR
- GDPR compliant
- ISO 27001 certified
- No hidden fees
- AI features
What’s the Difference Between ZIWO and Callgear?
- Call Whispering
- Call Masking
- Sentiment Analysis
What Is ZIWO’s Uptime Compared to Callgear’s?
Choose ZIWO, the no.1 Contact Center Software in the MENA