ziwo-logo

Our Customers

Floward's Enhanced Customer Interaction and Team Efficiency

Floward, a leading flower delivery service, significantly improved their customer interactions and team efficiency by implementing Ziwo's advanced solutions. The platform provided key enhancements in managing calls and optimizing service quality.

Floward logo

Floward Testimonial

  • Streamlined customer communication with an intuitive dashboard.
  • Monitored real-time metrics on agent performance.
  • Utilized call recordings for quality assurance and training.
  • Enabled efficient call queue management and local presence across markets.
  • Boosted overall service quality and customer satisfaction.

Features

Ziwo Features used by Floward

calling dashboard

Live Dashboard

Learn more

Arrow up right
Phone call icon

Call Detail Record (CDR)

Learn more

Arrow up right
Phone call icon

Waiting Line Management

Learn more

Arrow up right
colloboration icon

Competency-based Routing

Learn more

Arrow up right
Software Advice badge for most easy to use software of 2024Software Advice badge for customer support in 2024Software Advice badge for most recommended software of 2024G2 badge for high performer of 2024G2 badge for most easy to use software of 2024G2 badge for high performer of 2024G2 badge for momentum leader of 2024G2 badge for momentum leader of 2024

Join hundreds of companies that are willing to talk to their clients. Simply.

Cloud telephony and call center software deployed instantly

In partnership with

Logo of dtecLogo of microsoftLogo of taleedLogo of nationLogo of rayaLogo of tafaseelLogo of extensyaLogo of webhelp

Stay up to date

Guide

Ziwo logo
Linkedin logoLinkedin logoLinkedin logoLinkedin logoLinkedin logo

Simply talk to your clients!

© 2024 Ziwo. All rights reserved.