AI Dashboard
See what’s happening in your contact center, as it happens. The ZIWO Intelligence Dashboard gives you a clear, visual overview of every interaction and lets you dive into call-level details in seconds to make faster, smarter decisions. Powered by ZIWO’s AI technology, it accurately processes Arabic (including UAE and KSA dialects) for precise insights across every conversation.
Powerful AI Insights at a Glance
Understand performance and customer experience in real time with actionable AI analytics.
Complete AI Conversation Analytics
Track every detail that defines your customer experience. Visual KPIs include sentiment trends, silence rate, interruption rate (overlap), and agent talk-to-listen ratio, giving you an instant view of how every interaction performs.
Integrated AI Score Card
The AI Score Card results are displayed right inside the dashboard as clear performance graphs, showing the percentage of passing calls across agents or teams. Supervisors can instantly spot who’s excelling and where coaching is needed with fair, AI-powered scoring for every interaction.
Real-Time Performance Monitoring
The ZIWO Intelligence Dashboard lets you dive deep into every call with one click. Access detailed KPIs all in one place. Each call view includes the audio recording, full transcript, and translation, giving you total visibility to review quality, understand context, and coach agents effectively.
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