ZIWO Intelligence Smart Tags
Smart Tags let you define what to look for and ZIWO AI does the labeling. Describe the calls you want to identify, and the AI applies your tag automatically across every conversation. No manual effort. No missed calls.
Define It Once. The AI Handles the Rest.
Manual tagging misses calls, takes time, and is inconsistent across agents. Smart Tags apply the same logic to every single conversation automatically, at scale.
Natural Language Definition
Describe what to look for in plain English — keywords, phrases, intents, or patterns. No rules engine, no coding, no complex logic required.
Applied to Every Call
Once created, the AI monitors all calls and applies your Smart Tag whenever the defined criteria are met — 100% coverage, zero manual effort.
Examples for Better Accuracy
Optionally add example phrases to sharpen the AI's detection. The more specific your description and examples, the more precise the tagging.
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