ZIWO vs. Knowlarity
Knowlarity's steep learning curve requires significant resources, time, money, and effort from your agents, even for simple tasks. Although Knowlarity may appear to be enterprise software like ZIWO, it still needs improvement to deliver a smoother learning experience. Experience the difference with ZIWO's intuitive platform.
Let’s Talk Numbers: ZIWO or Knowlarity?
25%
>25%
28.5%
Comparing Major Differences Between ZIWO and Knowlarity
Before choosing ZIWO, you should know the key differences that make it a better contact center software than Knowlarity.
| ZIWO | Knowlarity | |
|---|---|---|
| Ease of Use | ZIWO is much simpler to use based on users’ reviews on Capterra. It’s gained a 4.6 rating. | The complex learning curve makes Knowlarity a harder choice for users. It gained a 4.0 rating on Capterra. |
| Customer Support | All users see ZIWO’s free customer support perfect for their assistance 24/7 in every condition. That’s why it deserves to gain 4.7 score on Capterra profile. | After implementation, in case the business needs some telephony changes, high costs are involved. Also, support is slower than normal. Knowlarity gained a 3.5 rating on Capterra profile. |
| User Satisfaction | In terms of overall satisfaction, ZIWO receives 4.9 as a rate on G2 profile based on 52 reviews. | Knowlarity receives 4 out of 5 as a score on G2 profile based on 13 user reviews. |
| Feature Set | CRM integration, outbound dialer, virtual phone, call tracking, call masking, AI tools, and both agent and admin mobile apps. | Call tags and notes cannot be pushed and shared with a third-party CRM. No real-time statistics on the ongoing call campaigns are available. |
| Pricing Transparency | Transparent pricing model. Learn more about ZIWO pricing plans! | The pricing models are much higher, in addition to hidden fees appear as time passes. |
Why ZIWO Beats Knowlarity?
What factors contribute to your decision to switch to ZIWO's contact center software? There are multiple reasons, but let's focus on the three most important.
Live Dashboard
Every call campaign is easily monitored with the help of a live customizable dashboard that delivers simple and detailed reports. It helps you analyze sales and marketing data. While Knowlarity shows no real-time statistics on the ongoing call campaigns.
CRM API
ZIWO's API enables direct communication between different apps. So users can have a seamless experience that synchronizes all data in one place; on the other hand, Knowlarity users face issues when using CRM, as call tags and notes cannot be pushed and shared with a third-party CRM.
IVR
ZIWO IVR saves a lot of costs as the voice menu helps customers make decisions based on clear prompts. Compared to Knowlarity, many users face a lag or delay when transferring to the IVR menu.
ZIWO vs. Knowlarity: Which Gets You a Better ROI?
Investing in an advanced contact center cloud software is playing the long game thing. However, ZIWO has enabled numerous clients to make new records within one quarter. Although it’s a cloud call center software, Knowlarity is considered an expensive choice compared to other solutions aiming for similar functions.
“Call Queue Management, Competency-Based Routing, and Call Recording Are the Best!”
Alaan is one of ZIWO’s clients that benefits from every feature. Also, real-time management enabled them to track team performance.
Alaan
“Our KPIs Are Fully Covered With the Help of ZIWO!”
The number of missed calls, the average waiting time, and the wrap-up time between the agent and the customer are all KPIs that helped Clean Life develop its workflow.
Clean Life
“Better Visibility of Customer Interaction Operations!”
Insights about agents’ productivity enables FlexxPay scale faster. Now, admins have accessibility of the time of the call, the recording, and call logs.
FlexxPay
What Makes You Switch From Knowlarity to ZIWO?
Every software has drawbacks; however, when we compare Knowlarity to ZIWO, the latter proves superior in technicalities, functions, and after-sales services.
Technical Issues Resolution
The drawn-out internal processes to resolve technical issues and poor onboarding and integration are resulting in customer dissatisfaction.
Every Modification Request Has Fees
Knowlarity may experience occasional disruptions when first implemented as your contact center software. Additionally, as your business expands, necessary modifications to the telephony system can lead to significant costs imposed by Knowlarity.
Switching From Knowlarity to ZIWO Is Simpler Than You Think
Don’t worry about your historical data! To provide your customer with a sustainable and lasting experience, storing their past interactions becomes ZIWO’s responsibility. So, your customers will never feel your business is missing anything about them!
Get the Full Support You Need
Through our open API, your most-used CRMs and software solutions are easily integrated into ZIWO. So, your agents can manage calls and messages with one click! Also, any open ticket is still there!
Typically Takes the Least Amount of Time
Setting up your business call center in just one hour is not a daydream. Our client “deliveroo” is a success story that showcases how easy it is to switch to ZIWO!
Need Help Switching?
FAQs
Why Is ZIWO Better Than Knowlarity?
- Fast Technical Issues Resolution
- Flexible CRM API
- Customizable Live Dashboard
- Cost-effective contact center software
What’s the Difference Between ZIWO and Knowlarity?
- Efficient IVR
- Call Queue Management
- Transparent pricing plans
- Ease of use
- Stability
Why Are ZIWO Reporting Features Better Than Knowlarity?
Choose ZIWO, the no.1 Contact Center Software in the MENA